Job Description

The Manager, Airport Meet & Greet, leads a team of Supervisors and Ambassadors to provide meet and greet service for guests with pre-arranged hotel limousine at Changi International Airport during arrival and departure. The service is provided to ensure a seamless experience at the airport for guest and limousine driver. The Manager possesses excellent leadership qualities, is impeccably well-groomed and communicates professionally to manage the welcome service at the airport.

Day to Day Operations

• Assist the Associate Director, Luxury Hotel Services, to carry out all operational activities.
• Manage operations according to organizational operating procedures, policies and service standards.
• Collaborate closely with internal departments to ensure seamless guests\' experience.
• Review manpower allocation according to operational needs.
• Respond and resolve any guest feedback in a timely and professional manner.
• As and when required, support Ambassadors with meet and greet service.
• Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team.
• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
• Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests\' preferences.
• Conduct daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
• Prepare reports as required by Management.

Operational Excellence

• Exemplifies the OneMBS Values at all times.
• Contribute ideas and collaborate in the execution of on-going initiatives.
• Innovate new ideas to enhance guest experience.
• Manager guest experience consistently according to MBS service standards, brand attributes and compliance.
• Respond, resolve and review guest comments, requests and complaints in a timely and professional manner.

Manage Operational Risks

• Implement Marina Bay Sands Workplace Safety and Health Policy practices.
• Ensure team members are complying to all policies and guidelines.
• Report workplace accidents in a timely manner.

Achieve Employee Engagement

• Be a mentor to guide TM on their career development.
• Establish learning and development plans and opportunities to enhance work performance.
• Create a conducive working environment that inspires the team and cultivate OneMBS culture.
• Review team members\' performance and provide constructive feedback to achieve organizational goals.

JOB REQUIREMENTS

Education & Certification

• Minimum GCE O/N Level.
• Certificate/Diploma in hospitality management from a recognized institution is an advantage.

Experience

• Minimum 5 years\' experience in a management role of a large-scale integrated resort.
• Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment.

Competencies

• Proficiency in the use of Property Management System and Microsoft Office applications.
• Highly articulate in English and any additional language is an advantage.
• Outstanding guest relation and problem-solving skills.
• Excellent planning, execution, time management, organizational, communication and motivational skills.
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Proven leadership skills and ability to work with minimal supervision.
• Excellent planning and executive skills.
• A team player and takes initiative to assist other Team Members when required.
• \xe2\x80\x9cCan Do\xe2\x80\x9d attitude and mindset.
• Be willing to work any day and any shift.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 10 Apr 2023 Singapore Standard Time
Applications close:

Marina Bay Sands