Job Description

Product & Services Operations contribution to our broader mission is to build a service engine that solves today's problems and prevents tomorrow's problems for any of our clients who need support with our ad products. We help to influence how we bri Product & Services Operations contribution to our broader mission is to build a service engine that solves today's problems and prevents tomorrow's problems for any of our clients who need support with our ad products. We help to influence how we bring solutions closer to our clients. We are serving the largest community of businesses and entrepreneurs big and small with more than 200 million businesses with a presence on our platform. Meta is searching for an experienced Vendor Management Leader with a track record of building high performing outsourced operations teams delivering transformational impact on service excellence, client experience and efficiency in a large-scale operations environment across multiple sites/vendors. We are looking for a leader who matures scalable processes and agility in our operations to ensure we can respond rapidly to new products and strategic initiative. A strong collaborator who drives alignment and advocates for infrastructure investments at a cross-functional leadership level to help mature the support infrastructure we provide to our vendors to help make their frontline staff successful. A successful candidate will be able to partner effectively across a wide set of functions to transform our operations to best in class service while building capability and highly engaged teams internally. Manager, APAC Vendor Operations - Product & Services Operations Responsibilities Accountability for APAC service delivery across multiple sites/vendors for our Ads business support, leading a team of vendor managers supporting APAC vendor sites across several operations teams, channels and languages, supporting a broad range of services for all of Meta's APAC's clients for a double digit billion dollar ads business Actively contribute to shaping vision, identifying strategic initiatives as part of a global vendor management leadership team to help transform Meta's vendor operations and maximize impact of our vendor workforce in partnership with internal cross-functional teams s to build next generation service. Drive alignment on staffing, infrastructure, tooling investments. Define and execute on strategies to maximize impact and efficiency of our vendor workforce while delivering best-in-class client experience Lead and develop vendor managers to further deepen domain expertise and foster a culture of integrity, service excellence, accountability, innovation, best practice sharing across a global operations team and build external partner/vendor relationships that mirror this culture Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders Minimum Qualifications 12+ years of experience in Vendor Management / Operations roles in domains such as customer service, technical client support, compliance, risk, shared services, business process outsourcing, including 3+ of people management experience Bachelors/Masters degree Strategic thought leadership and superior analytical skills, routinely identifies highest leverage opportunities and proactively initiates appropriate programs to increase value we deliver for our clients and shareholders Ability to work/build relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals Proven track record of delivering transformational impact on large scale multi-lingual outsourced workforce re client experience and efficiency Deep domain expertise in all aspects of large-scale operations, specifically vendor management, outsourcing and workforce management / tooling / capacity planning / project management / vendor compliance requirements Expertise in fiscal / budget management and commercial / contractual and sourcing Ability to remain calm and effective under pressure and coach teams to effectively navigate and communicate in a fast paced and ambiguous environment Ability to contribute at both strategic and operational levels Preferred Qualifications Technology/advertising industry domain expertise including deep understanding of client needs for direct clients and agencies Location strategy, sourcing and contract management/negotiation experience Locations About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .