Job Description

Job Purpose

The Employee Engagement and Experience Manager value-adds to the company by taking on an active role to plan, develop, lead and implement employee engagement efforts as well as enhancements to improve the overall employee experience. He/she would be involved in planning and executing campaigns/ projects/ events, analyzing metrics and identifying trends to facilitate evidence-based interventions. He/she should preferably have strong analytical thinking and project management skills. In addition, if he/she has strong EQ and stakeholder management skills, it would help greatly in partnering various stakeholders to drive initiatives.

Responsibilities

Employee Engagement and Experience

• Curate and deliver communications that are tailored to different internal audiences in a way that the message can be communicated most effectively to employees in specific stakeholder groups
• Oversee the design and implementation of the annual workforce engagement survey and continuous listening strategy to improve the employee journey
• Conduct data analysis of survey results to provide meaningful insights on employees' sentiments and feedback, and develop appropriate action plans to enhance employee experience
• Collaborate with multi-stakeholders on the planning and execution of company's events and festive celebrations (e.g. Chinese New Year, SMRT anniversary celebrations)
• Conceptualise, organise and implement lifestyle, social and cohesion activities for the company (e.g. cohesion, interest groups, wellness talks and activities)
• Manage company's social and recreation club committee matters and events. This includes overseeing the planning, administration, and execution of the annual workplan to organise company-wide activities
• Manage the company's internal communications platform
• Champion enhancements to policies, processes, and practices to improve employee experience. This includes reviewing and re-designing processes in end-to-end employee lifecycle

Workforce Health and Wellbeing

• Partner stakeholders in discovering wellbeing needs and delivering solutions to meet them
• Develop and execute company-wide initiatives for employees to enhance their health and well-being (e.g. health checks, employee assistance programme)

Others

• Oversee the appointment of consultants, service providers and term contractors, including calling of tenders and awards for major and minor projects
• Manage budget and spendings for projects/initiatives that the team is managing
• Any other ad hoc HR projects as assigned

Qualifications & Work Experience

• Bachelor's degree in HR or relevant field
• A minimum of 5 years' experience in HR, with some experience in employee engagement would be advantageous
• Having experience to platforms like Qualtrics, Workday and/or Success Factor would be advantageous

Skills

Generic skills include:

• Possess excellent verbal and written communication skills, including experience in engaging different levels of employees and stakeholders
• Passionate in creating the best employee experience, curious in understanding what drives employee and company's behaviour, and strong drive to convince employees to be onboard any change efforts
• Possess the ability to navigate through matrix reporting and in an environment of ambiguity and change
• Excellent analytical and critical thinking skills, with some experience in the use of data analytics and visualisation tools
• Strong team-player, self-starter with strong sense of initiative, with ability to work with minimal guidance

We regret that only shortlisted candidates will be notified.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence