The User Experience (UX) department manages Jewel Changi Airport\xe2\x80\x99s mall & attractions operations, engineering, guest experience, facilities management, tenant experience, as well as tenancy design and experiential creation.
You and your facilities management (FM) team will upkeep this world-class multi-faceted lifestyle destination, acclaimed for excellence in operations, service and maintenance; and strive to uphold its reputation as the 2022 winner of \xe2\x80\x98Best Efforts in Centre Management\xe2\x80\x99.
As a team lead in UX, you will be responsible for the mall & attractions\xe2\x80\x99 soft services maintenance and be trusted upon to provide strong technical stewardship in the related disciplines. You will lead and manage your senior/ executives to deliver high quality building maintenance, housekeeping, pest management and plumbing, sanitary & irrigation systems. Your role will also entail:
a) Strategic sourcing & contract management and operations & maintenance to ensure business excellence, as well as cost & resources sustainability.
b) Continually review and enhance operational & maintenance strategies, SLA and SOP to advance our business objectives and ensure related processes are aligned with the latest regulatory requirements.
c) Work with both internal stakeholders (such as leasing, marketing, attractions & mall guest experience) and external stakeholders (such as the managing agent, other service providers & contractors, tenants) to drive our business interests and, at the same time, forge win-win partnerships with them.
d) Drive feasibility studies, COU, A&A/ minor works and other asset enhancement projects.
e) Propose, detail, coordinate and manage budget plans, both Opex & Capex.
f) Coach & develop your team members and provide relevant technical & commercial guidance.


Interested applicants should send a cover letter and their resum\xc3\xa9 to careers@jewelchangiairport.com