Job Description

Work location in Singapore Area Office or India Regional Office.

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature, and lighting controls, Hilton\xe2\x80\x99s Field Technology Opening team is responsible for creating the hospitality experience of the future \xe2\x80\x93 for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued growth in Asia Pacific while remaining at the forefront of hospitality technology innovation.

What will I be doing?

As the Manager, Field Technology Pre-Opening - Asia Pacific excluding Greater China & Mongolia (APACx), you will be responsible for performing the following tasks to the highest standards:

• Overall responsibility for all communication activities relating to the delivery of technology and deployment activities for new opening and conversion hotel projects in the APACx region.
• Introduce the Hilton Technology standards to owners and ownership groups in the region.
• Guide ownership in all aspects of the opening process to coordinate the implementation of the Hilton\xe2\x80\x99s Property Management, Sales, Revenue and other hotel systems and 3rd party systems according to standards.
• Conduct a combination of conference calls, meetings and visits as required and maintain regular communication with relevant project team members.
• Facilitate execution of the Hilton Information Systems (HITS) agreement with hotel ownership.
• Work with ownership and vendor to ensure hardware order is approved, delivered, and installed.
• Liaise with Implementation Project Manager and 3rd party vendors to ensure delivery of systems according to the project plan.
• Collaborate with owners\xe2\x80\x99 technology or project team, Brand Pre-Opening team, and vendors to ensure the systems are set up according to standards.
• Monitor the \xe2\x80\x98go-live\xe2\x80\x99 process, ensuring all tasks are completed on schedule.
• Conduct project review meeting and monitor customer satisfaction for all completed projects.
• Ensure delivery of pre-opening and conversion projects on compliance, on budget and on time.

What are we looking for?

A Manager, Field Technology Pre-Opening - APACx serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Bachelor\xe2\x80\x99s Degree / High School Degree / GED.
• 10 years of professional work experience in technology or related field.
• 5+ years of management experience.
• Hospitality-based business, with a mix of experience from operational and technology roles.
• Effective communication skills, both verbal and written.
• Ability to analyze financial data, manage budgets and report to agreed timelines.
• Excellent interpersonal skills to build trust and confidence to motivate and influence others.
• Demonstrate the highest standards of ethical behavior and absolute discretion with sensitive information.
• Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals.
• Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others.
• Ability to work well under pressure and effectively handle multiple and concurrent demands.
• Adaptable to change and be a team player.
• Ability to collaborate with others and act in an objective manner to stay on track to achieve common goals.
• Strong project management skills including ability to manage details through to completion and ensure deadlines are met.
• Willing to travel (around 20 to 50% and depending on project requirements), sometimes at short notice, depending on the work schedule.
• Able to read and understand network drawings, architectural construction documents and IT standards and all other criteria established by Hilton to determine the physical requirements of all brands.
• Excellent general knowledge of IT standards and methods and specific knowledge pertaining to Hilton Technology standards of Full and Focused Service hotels.
• One of the challenging aspects of this position is the need to communicate openly and honestly with Hilton\xe2\x80\x99s partners, maintain a good working relationship with them, but be able to deal with problems when confronted with a design and construction issue which does not meet Hilton requirements.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton