Job Description

What the role is
Shaping Singapore’s digital future, we at the Infocomm Media Development Authority (IMDA) often tackle head-on challenges that come with developing and deploying emerging, frontier technologies across various sectors. We Dream, Design and Deliver in the technology and media space, leading Singapore into a limitless digital future. Join us in playing an exciting role in building Singapore’s digital metropolis. You will be part of a dynamic team that manages and administers IMDA grant initiatives and projects to ensure proper accountability, governance, and transparency. If you have what it takes to build Singapore’s digital future with us, we are looking for a Manager for the role of Incentive Management and Governance, Operations! What the role is:  Part of the Corporate Group in IMDA, the Incentive Management and Governance  Lead to drive the productivity and effectiveness of grant operations administration team to ensure speed to turnaround for project awards, and claims disbursement.  Develop and maintain grant funding processes to guide IMDA divisions in the use of public funds to support projects with industry, no-profit organisations, individuals to achieve outcomes that are aligned to IMDA’s charter  Safeguard IMDA’s interest and public funds, and make sure it is spent on intended purposes
What you will be working on
 Contract management of the appointment and management of outsourced claims auditors, including tender preparation and award, and management of the budget and billing from outsourced claims auditors.  Oversee the Grant Operations administration team which manages the centralized grants related works including receiving grant application forms and claims processing, and ensuring operational SOPs related to claims processes are kept up to date.  Ensure efficient day-to-day claims processing by managing operational related matters such as • facilitating communications between outsourced claims auditors and internal stakeholders (e.g., line divisions/Policy/Legal) as the main liaison officer-in-charge on claims related matters for speedy resolution of claim issues; • claims assignment to outsourced claims auditors, track and monitor outsourced claims auditors’ performance standards are met on agreed service level agreements (SLAs), and escalate issues to management for early intervention; and • closely monitor the outsourced vendors claims status progression and ensure that SLAs are achieved in a timely manner.  Drive improvements in claims processing work through IT automation (e.g. using RPA) by working with internal IT resource and IT department on the implementation.  Work closely with internal stakeholders to provide requirements on claims workflows and processes for various digital transformation projects to develop and rollout new grant management systems.  Any other ad-hoc tasks as assigned.
What we are looking for
 Degree holder or Polytechnic graduates with at least 5 years of relevant experience in operational functions  Prior experience and knowledge in Procurement is a strong advantage  Meticulous, organised, and proactive self-driven individual  Mature and able to manage/supervise a team to perform their tasks effectively  Good time management skills and able to multi-task effectively  Able to work independently and be an effective team player  Able to take ownership to see through the completion of tasks assigned with minimal supervision  Comfortable in dealing with internal and external stakeholder engagement This position’s commensuration will be according with experience. Only shortlisted applicants will be notified.