Job Description

Job PurposeAs the Manager, Industrial Relations & Workforce Investigations, you will primarily focus on overseeing investigations into employee misconduct while developing and executing industrial relations strategies. Your role will involve ensuring compliance with labour laws, strengthening union-management relationships, and collaborating with HR Business Partners to effectively address employment-related issues.Responsibilities

• Conduct workplace misconduct investigations, providing actionable recommendations.
• Collaborate with management and HR on performance, grievances, and disciplinary issues.
• Manage stakeholder communications on whistleblowing and grievances.
• Perform compliance checks to uphold company policies.
• Analyze behavioral and disciplinary trends for strategic recommendations.
• Support HR in resolving disputes through mediation.
• Promote a culture of integrity and transparency.
• Communicate with unions on company initiatives and policies.
• Provide expertise on labor legislation and collective agreements.
• Organize training and tripartite activities to enhance labour relations.
• Participate in collective bargaining and annual bonus negotiations.

Qualifications & Work Experience

• Degree in any discipline.
• Minimum 7 years of experience in audit, compliance, and/or investigations.
• Experience in handling complex employee investigations and managing stakeholder communications.

Skills

• Strong analytical thinking with excellent judgment and integrity.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Proficient in MS Office applications and investigation-related software; relevant certifications (e.g., ACFE) preferred.
• Effective written and oral communication skills, with the ability to handle high-pressure situations.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation