Job Description

About RED Technologies:Since 2000, we have performed specialised design, technical and maintenance services for major international telecom operators, corporations and Data Centers.We provide the full range of professional services that encompass the entire project lifecycle from feasibility studies through to design, consultancy, construction management, integration, maintenance service support and facilities asset management.With offices in Hong Kong, Singapore and Malaysia we deploy projects throughout Asia Pacific including Australia, China, India, Indonesia, India, Japan, Korea, Philippines, Thailand and Vietnam.Our Purpose:To provide our customers with peace of mind by successfully delivering and maintaining their IT & Telecom infrastructure projects through service excellence.Our Values: Positive Attitude - To be optimistic, have a can-do attitude, be upbeat and cheerful Knowledgeable - Be a specialist, to pursue excellence, to be resourceful and keep learning Professional - To be responsible, committed to the highest standards yet being self-aware and cooperative to the people around you Helpful & Reliable - To be respectful, honest and courteous towards others by being genuine and trustworthy Fun - To enjoy work, be light-hearted and dont take yourself too seriously.Our Mission:In 3 years time we will be operating in 5 countries in Asia providing full integrated IT+Telecom & OSP services to key market players. We will have a reputation as one of the best in the industry developing & providing the best talent in the market.Key Competencies to be successful for the role:

• Ability to develop people - Coaches people in their current roles to improve performance, and prepares them for future roles.
• Curiosity - To not accept the status quo and constantly wonder how things can be done differently and better.

Flexibility/adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Takes ownership - Takes full ownership and responsibility of his/her work\xc2\xb7 Trustworthy - To display honesty and integrity, to do the right thing even though no one notices Diplomatic - Communicates and Resolves issues with colleagues/clients in diplomatic mannerRole description:This is a people manager role, where you will be responsible for the performance of a small and talented team of Project and Enterprise Support Engineers. Youll be required to provide them guidance to manage projects, stakeholders to achieve the desired outcomes. As well as to develop processes to drive continuous improvement, productivity and wellbeing of the team to achieve desired corporate goals.In addition, youll also be responsible to manage various Remote Hands and Enterprise Support teams stationed at our clients premises. Delivering them to our contracted SLAs and clients satisfaction.This role will be part of the senior leadership team, where you will be involved in our weekly leadership meetings to drive strategic decisions and outcomes.Responsibilities:\xc2\xb7 People management and team development\xc2\xb7 Department strategic development, execution and reporting\xc2\xb7 Client service management and satisfaction\xc2\xb7 Account growth and development\xc2\xb7 Operational excellence and productivity enhancement\xc2\xb7 Process optimization\xc2\xb7 Escalation management\xc2\xb7 Project management and consultingTechnical Requirements/Experience:

• Minimum 5 years in a people management role

\xc2\xb7 Minimum 10 years in the IT & Telecom Experience\xc2\xb7 Minimum 3 years in IT infrastructure consulting\xc2\xb7 Minimum 5 years in IT infrastructure project managementQualifications:\xc2\xb7 Bachelors degree in engineering or IT related field\xc2\xb7 Data Center design certification will be an advantage, example, CDCDP\xc2\xb7 Certified in Structured Cabling System and Design and RCDD will be an added advantage\xc2\xb7 Minimally CCNA and CCNP will be an advantage\xc2\xb7 PMP / Prince 2 certified will be an advantage\xc2\xb7 ITIL certification will be an advantage\xc2\xb7 Fluency in written and spoken EnglishOthers: Working hours from Monday through Friday 8:30am to 6:00pm. Ability to provide support during and outside regular business hours is requiredJob Type: PermanentSalary: $6,000.00 - $8,000.00 per monthWork Location: In person