Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.The Manager, Marketing & eCommerce Consulting - Asia Pacific (APAC) is a member of the hotel facing consulting team; collectively responsible for the marketing and online channel performance of over +129 hotels (and growing) through a combination of pro-active and re-active consulting services. This position will be responsible for driving increased market share and revenue through focused hotel-level activity and cross-Regional initiatives.The role will ensure hotels have the right marketing plans in place to support their commercial objectives as well as adequate online presence and visibility to drive online channel performance across SEO, PPC, retailing, website management, local email, social media and more, as well as connecting hotels to enterprise activity. You will provide hotels with best practice guidelines across multiple subject matters and topics, while prioritizing activities that drive revenue.As a specialist, you will seek out and recommend use of technologies and platforms for test-and-learn applications to drive competitive advantage, revenue and plan ROI. You will also be responsible with the Team to create efficient processes that will support hotel and market needs, as well as leading specific projects that deliver enterprise value in collaboration with various departments across Global Marketing and Commercial Services. As a member of the consulting team, you will be responsible for delivering Marketing & eCommerce support for trading as well as new and opening hotels in APAC (excluding China).What will I be doing?As the Manager, Marketing & eCommerce Consulting - APAC, you will be responsible for performing the following tasks to the highest standard: Provide proactive and reactive marketing and eCommerce guidance for pre-opening hotels and trading hotels. Lead as the Marketing & eCommerce Subject Matter Expert and support new and opening hotels through hotels' pre-opening journey. Develop a plan and strategy to ensure Hilton branded hotels are best represented on Hilton channels as well as third-party sites such as OTA's. Provide region and hotel level performance insight by channel and geography. Develop and deliver Marketing & eCommerce content and training to upskill hotels' expertise. Provide continual evaluation of processes and procedures. Responsible for suggestions to improve operations, efficiency, service and support to both internal and external customers. Build enterprise knowledge and leverage Marketing & eCommerce Consulting best practices. Lead incremental projects that support team goals, from operational to innovation. Use appropriate judgment in upward communication regarding hotels, departmental or Team Members concerns.What are we looking for?A Manager, Marketing & eCommerce Consulting - APAC is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Bachelor's degree in content strategy, marketing, communications or related field. 5+ years of related experience. Strong leadership skills. Strategic planning ability. Outcome focused. Desire and ability to learn. Effective communication, collaboration and presentation skills. Excellent project management capabilities to stay on top of details, deliverables and anticipate and propose solutions to potential roadblocks to keep activities on track. Strong analytical skills and comfort working with data and spreadsheets. Analysis and reporting experience at regional hotel level, including web analytics. Strong prioritization and decision-making skills with proven ability to manage multiple priorities and projects with deadlines. Ability to work effectively and influence others in a matrixed environment including working within and among teams and influence others at all levels to move projects forward. Experienced in strategically developing and executing marketing strategy plans. Through the line marketing expertise with priority on Digital Marketing. Lead and develop content process for hotels. Experience in developing, leading and planning a strategy to optimize brand presence on owned and third-party sites. Self-motivated, able to work independently as well as part of a team. Able to travel up to 20% of the time or as required.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 7+ years of related experience. 2+ years of managerial or supervisory experience. Experience working in the hospitality and/or travel industry. Japanese language proficiency is not required but is a plus to support JKM market. Experience working across APAC markets.What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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