Job Description

This role manages the PostPal trials, deployment of the infrastructure, development aspects of the PostPal, and work with stakeholders to resolve related PostPal matters. He/she will also champion defect analysis and product improvement, through data analysis, with the vendors and partners throughout the lifecycle of the PostPal. By identifying the root causes timely and rectifying them through a diligent defect analysis process at the early stage of the PostPal deployment, he/she will be a valuable resource in contributing to the success of a future nationwide roll-out through effective cost reduction and enhancing the product reliability of PostPal.

Key Responsibilities and Results Areas

The Manager will play an important role in SingPost\'s deployed infrastructure.

Key responsibilities include but not limited to:

a. Implementation

• Lead and manage system trials and deployment of infrastructure
• Lead in system verifications and validations, reliability demonstration
• Lead in managing the transition from development phase to deployment phase to operations & support phase
• Work with design partners, system integrators, internal stakeholders and external vendors throughout the product development cycle
• Partner governmental agencies and design partners and vendors in developing designs and push for rapid prototyping and implementation of solutions to enhance the current letterbox and other postal infrastructure.

b. Project Management

• Manage end-to-end key project initiatives and demonstrate good governance to meet timeline necessary to comply with Project Delivery requirements (including control of resources, timeline, budget, scope, documentation and risk control).
• Work with internal stakeholders for business cases, management reports and procurement strategies for both internal management and messaging for external stakeholders including government agencies.

c. Stakeholder Management

• Manage multiple project work streams and proactively update the internal stakeholders on the risk/ issues/ milestones, ensuring the scope, cost and timeline are effectively managed.
• Participate in multiple initiatives from conceptualisation to handover beginning from procurement strategy/ packaging and detailed scoping. Scope includes amongst others, requirements gathering, systems definition, process streamlining and ensuring compliance to regulations, security and safety procedures.

Requirements

• Possess a Bachelor\'s Degree in Engineering from a recognised institution

• At least 8 years\' experience in an operational or technical role, and with life cycle management of system deployment and/or processes.

• Led or participated in at least one system product development cycle

• Led or participated in system/product operation & support phase

• Familiar with project management processes

• Proficient in relevant engineering technical competencies

• Proficient with Microsoft Word, Excel & PowerPoint

• Analytical mind and strong problem-solving ability

• Ability to work under pressure and tight timelines

• A logical and structured thinker who understands and can perform Root Cause Analysis

• Good communication and interpersonal skill to handle various situations, customers and vendors

• Meticulous and attention to details

Additional Information

Career Level

Manager

Qualification

Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

8 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

25 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post