Manager, Program Management Job in DHL

Manager, Program Management

Singapore, Singapore

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Acts as country operation lead (aftersales) for allocated customers
Ensures that customer specific KPIs/ service agreements are fulfilled and customer SOP are adhered to
Provides performance reporting including business review decks
Maintains communication with internal/ external/ third parties to meet customer expectation
Provides proactive problem resolution and corrective actions to ensure excellence in service
Handles escalation or escalate further, if required, drives service recovery
Engages with responsible functions to design process improvements as needed
Identifies with customer needs, collaborates with appropriate stakeholders
Leads customer operational meetings/ business reviews and develops sustainable relationships with key customer

Job Requirements

Degree
At least 3-5 years of relevant customer program management experience in freight forwarding industry
Knowledgeable in freight forwarding business
Good communication and interpersonal skills, written and presentation skills
Strong analytical, data analysis and problem solving skills
Proficient in MS Excel, Powerpoint
Proven project management skills
Self-directed and proactive working style

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