Job Description

• Core member of the programme team to spearhead Business IT Transformation to new platform together with the IT team that enables service providers in the intermediate and long-term care sector, healthcare institutions and social service agencies to apply and claim for the sector grant schemes efficiently and effectively
• Work with external and internal stakeholders on business process redesign coupled with change management to enable seamless application and claim processes and ensure a robust governance framework is in place
• Modelling business processes and identifying opportunities for process improvements
• Identifying issues, risks, and benefits of existing and proposed solutions and outlining business impacts
• Gathering, validating, and documenting business requirements for the creation of product backlog
• Implementing and testing solutions with the development of test cases and training guides
• Supporting business transition and helping to establish change
• Recommend controls by identifying problem areas and writing improvement procedures and standard operating procedures

Job Requirements

• Degree in any discipline with at least 8 years of relevant experience in workflow and/or process planning and design
• Detail-oriented, analytical and inquisitive
• Ability to bring impact to operations and effect changes without being confrontational
• Strong ability to handle ambiguity and high work pressure in a fast-paced and dynamic work environment
• Good time management skills to meet project timelines
• Possess good written and verbal communication and presentation skills
• Versatile in working independently as well as an effective team player

The successful candidate will be offered a two years employment contract.

Agency for Integrated Care