Job Description

What the role is:Plan and implement strategies in engaging member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/ unmet needs in the sector.What you will be working on:- Develop engagement strategy with member organisations and the wider social purpose entities through a tiered approach1. Develop and implement comms and engagement strategy for strategic partners and key agencies2. Coordinate and triage service and capability development plans for strategic partners and key agencies across NCSS and external parties3. Identify strategic partners and key agencies to engage4. Develop and deploy platforms to engage member organisations through one-to-one (e.g., leadership/CE visits), one-to-few (e.g., small group sessions) and one-to-many (e.g., Summit, AGM) approaches5. Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore- Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base1. Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations2. Manage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations, issue management and an annual update of agency\'s current state and development plans3. Organise small group engagement sessions to discuss sectoral issues with member organisations4. Organise 8 leadership/ CE/RM1 engagement visits to member organisations- Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector1. Oversee the capability development and evaluation of relationship managers2. Coordinate and triage reporting of engagement outcomes- Reach out intentionally to more social purpose agencies and be the voice of member organisations1. Processing of 1 - 2 membership applications from prospective membersWhat we are looking for:Relevant Experience4 - 6 years of working experienceAbout National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service