Job Description

What the role is:Lead in planning and implementing strategies to engage member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/ unmet needs in the sector. Develop a backbone enterprise system that will facilitate efficient engagement and knowledge acquisition on our member organisationsWhat you will be working on:Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership baseIdentify strategic partners and key agencies to engage for the FYPartner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in SingaporeWork with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisationsManage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations and an annual update of agency\'s current state and development plansDevelop 4 SSA Plans and organise leadership/ CE/ AM1 engagement visits to member organisationBuild strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sectorOversee the capability development of relationship managersCoordinate and triage reporting of engagement outcomesDevelop a backbone enterprise system that will facilitate efficient engagement and knowledge acquisition on our member organisationsDevelop project plan which includes defining business requirements, ensuring adherence to governance standards, evaluating options for time management and allocation of resources, identifying risks in project and ensuring feasibility and adequacy of contingency plans to mitigate risks and prevent project delaysOversee and manage project development and implementation which includes working with both internal and external stakeholders in determining the process and data flows within and across systemsLead stakeholder consultation process and change management throughout the lifecycle of project to ensure project deliverables are met. This includes aligning and balancing stakeholders\' expectations against the requirements and constraints to obtain buy-in to the desired outcomes, resolving conflicts with affected parties (stakeholders, consultants, internal support teams) with diplomacy.Conduct regular reviews of the system, policies and standards to assess the relevance and adherence to policy requirements and business needsReach out intentionally to more social purpose agencies and be the voice of member organisationsProcessing of 4 membership applications from prospective membersWhat we are looking for:Personal Competencies:- Strategic thinker with a good sense of- perspectives- Excellent communication skills- Leadership qualities- Strong ability to mobilise and manage- various partners and stakeholders- Excited about engagement- Pursues excellence and results- Thrives in environments of ambiguity andUncertaintySkills & Knowledge:- Stakeholder Management and Change Management- Account Management- Policy Formulation & Implementation- Strategic & System-Thinking- Data Management & Analysis- Project ManagementPrior experience in IT/ CRM project as project manager/ lead (business team) is beneficial.We regret to inform that only shortlisted candidates will be notified.About National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service