Roles & Responsibilities . Manage and oversee the entire operation . Deliver superior services and ensure customer satisfaction . Plan and develop guest loyalty programs . Plan new and update oper Roles & Responsibilities . Manage and oversee the entire operation . Deliver superior services and ensure customer satisfaction . Plan and develop guest loyalty programs . Plan new and update operation work flow . Develop the overall marketing strategy . Respond efficiently to customer questions and complaints . Organize and supervise shifts . Manage and lead staff (including hiring new employees) . Training and evaluate staff performance . Estimate good usage, forecast requirements and maintain inventory . Manage supplies (including costs control and minimizing wastage) . Nurture a positive working environment for all employees . Monitor operations, implement innovative strategies to improve productivity and sales . Generate weekly, monthly, and annual reports for the management
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