Job Description

COMPANY DESCRIPTION
National Gallery Singapore is a leading visual arts institution which oversees the world\xe2\x80\x99s largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore\xe2\x80\x99s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Mus\xc3\xa9e d\'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene. In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper\xe2\x80\x99s annual global survey of attendance at art museums, taking 20th place. It was the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums in 2018. The Gallery also won the awards for \xe2\x80\x9cBest Theme Attraction\xe2\x80\x9d at TTG Travel Awards 2017, \xe2\x80\x9cBest Attraction Experience\xe2\x80\x9d, \xe2\x80\x9cBreakthrough Contribution to Tourism\xe2\x80\x9d and \xe2\x80\x9cBest Customer Service (Attractions)\xe2\x80\x9d at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore\xe2\x80\x99s tourism landscape. We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery\'s vision. OUR PEOPLE At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.
DESIGNATION : Manager (Business Development)

RESPONSIBILITIES
IN BRIEF This role has the key objective of generating income from Corporate Events and Experiences, MICE Overseas markets, and third-party channels/platforms (TA & OTA) at the National Gallery Singapore. The candidate should have a passion for the tourism/events industry and a strong track record in sales, account management as well as event delivery and operations.
PURPOSE OF JOB:

• Drive revenue growth through corporate events and experiences at the Gallery
• Establish key account management with a focus on corporate accounts
• Increase the Gallery\xe2\x80\x99s network by establishing business partnerships and products that will lead to an increase in revenue growth
• Develop business opportunities for the Gallery, with a focus on growing business partnerships in overseas markets, and 3rd party travel/tourism channels/platforms (TA & OTA) through ticket sales and partnership.
• Establish strategic sales, distribution channel and marketing plans for key business products in support of the long-term financial sustainability of the Gallery
• Identify, analyse and follow up on sales leads and opportunities, with a focus on the MICE segment and support footfall and overall revenue sales target

• Develop key account management to grow the corporate sales accounts through client prospecting, pitching, and building key customer relationships by presenting new solutions and services to Clients\xe2\x80\x99 venue hire needs
• Identify, analyse, and follow up on sales leads and opportunities
• Work closely with the Business Development Manager (Channel Management & Overseas Sales) to develop the Overseas Market, MICE and 3rd party channel/platform strategy by considering factors such as market segmentation, value proposition, product positioning and pricing strategy.
• Develop, refine and own the execution of win-win partner programs, sales processes, go-to-market strategies, and business development initiatives that drive revenue growth and market expansion as well as to grow existing partnerships
• Develop outbound sales and marketing strategies to achieve revenue targets and to maximise utilisation of venues
• Manage enquiries on Gallery\xe2\x80\x99s venue rental packages, and offerings of tenanted restaurants, including providing professional event related advice
• Identify, analyse and follow up on sales leads and opportunities
• Work with team to develop proposals that speak to the client\xe2\x80\x99s/partner\xe2\x80\x99s needs, concerns and objectives; participate in pricing the solution/service and working with technical staff and other internal colleagues to meet customer/partner needs
• Prospecting, pitching, building key customer relationships - acquire, grow and retain accounts by presenting new solutions and services to clients
• Manage, support and service hirers including preparation of required paperwork for venue bookings and the processing and settlement of payments
• Coordinate with the Events Management team to provide the necessary event support & services to the hirers
• Manage key stakeholder portfolios and be the primary Client liaison and accountable for all project deliverables
• To conduct both market and competitor analysis to determine competitiveness of the Gallery\xe2\x80\x99s product and service offerings as well as identify new business opportunities and market segments
• Work closely with marketing team to develop marketing strategies that are aligned to achieving targets
• Attend industry functions, events and conferences, and provide feedback and information on market trends; present to and consult with management on business trends with a view to identify new distribution channels and opportunities for partnerships that will lead to an increase in sales.
• Maintain extensive knowledge of current market and industry conditions and develop the pipeline of new business opportunities and sales forecast. This requires a thorough knowledge of the market, the solutions/services the Gallery can provide, and of the Gallery\xe2\x80\x99s competitors.
• Be a role model for the team in sales professionalism and client servicing

• At least 2 years of Events Sales experience in hospitality, travel and/or MICE sectors
• Strong strategic and analytical skills
• Strong prospecting skills and commercial acumen
• Ability to cross-sell, engage senior executives and equipped with client management skills
• Strong knowledge of market trends and product developments
• Good project management skills is a pre-requisite
• Passion for the arts and culture sector is preferred