Job Description

What you will be working on:

• Manage day-to-day operations of use of parking lots and reserved lots applications, including handling of customers' requests, queries and appeals xe2x80xa2 Assist in investigating, handling and replying to appeals and complaints xe2x80xa2 Review and formulate policies, guidelines, and Standard Operating Procedures (SOPs) for various work processes Assist in business process reviews to identify areas of improvement xe2x80xa2 Work on system enhancements and perform User Acceptance Testing xe2x80xa2 Conduct data and trend analysis on use of parking lots xe2x80xa2 Perform procurement activities including seeking expenditure approval, writing user requirements and managing vendors xe2x80xa2 Work with the business managers in the annual budget submission for the departments including assessment of budget reasonableness xe2x80xa2 Assist in ad hoc projects, system upgrades and other duties as assigned

What we are looking for:

• A degree in any discipline xe2x80xa2 Prior working experience in application processing, customer support and/or system testing xe2x80xa2 Passion for solving business problems and to enhance service delivery xe2x80xa2 Good writing, analytical, presentation and communication skills xe2x80xa2 Strong systems thinking, analytical skill and good interpersonal, communication and writing skills xe2x80xa2 Good digital skills. Knowledge of reporting tools such as Power BI and/or RPA will be an added advantage xe2x80xa2 Ability to work independently as well as in a team xe2x80xa2 Meticulous, proactive and able to perform under pressure

About Urban Redevelopment Authority:The Urban Redevelopment Authority (URA) is Singapore's national land use planning authority. URA prepares long term strategic plans, as well as detailed local area plans, for physical development, and then co-ordinates and guides efforts to bring these plans to reality. Prudent land use planning has enabled Singapore to enjoy strong economic growth and social cohesion, and ensures that sufficient land is safeguarded to support continued economic progress and future development.

Urban Redevelopment Authority