Job Description

Established in 1997, the Singapore Mediation Centre (SMC) pioneered the use of mediation as the mainstream mechanism for dispute resolution, as well as training in negotiation and conflict management. Today, SMC offers a range of dispute resolution services which include mediation, adjudication, neutral evaluation and domain name dispute resolution. SMC has a panel of professional mediators with legal and industry expertise and is well-placed to manage difficult negotiations and unlock standstills for businesses by providing cost-effective and timely solutions. At SMC, our vision is to help all businesses fully appreciate the value of mediation as a strategic risk-management tool that they can count on in commercial dealings.

Join a growing and dynamic team of professionals at Singapore\'s leading dispute resolution institution as Singapore establishes itself as a hub for legal services in Asia.

Responsibilities

• Oversee the administration of SMC\'s alternative dispute resolution (ADR) services; key responsibilities include:
• Supervise of a team of case management officers
• Prepare case management rosters
• Manage complex enquiries and assignment of responses to case enquiries
• Assign cases
• Appoint neutrals
• Check and approve fee quotes for mediation case files
• Check and approve billings for case files
• Manage adjudication disciplinary proceedings
• Monitor and improve the overall customer experience including the quality and timeliness of ADR services; monitor and act on feedback
• Review and maintain proper records of policies and procedures
• Manage internal audit matters pertaining to Registry services
• Maintain good relationships with stakeholders such as mediators, adjudicators, other neutrals and customers
• Responsible for Construction Adjudicator Accreditation Committee (CAAC) meetings, including setting agenda, liaison with Chair and post-meeting follow-ups
• Oversee the timely production of reports and statistics
• Oversee facilities and concierge matters used in the provision of ADR services including review of vendor contracts and liaison with office management team
• Develop, implement, manage and/or improve new ADR schemes and services as may from time to time be established.

Skills and Qualifications

• Degree holder (Degree in Law would be preferred)
• 5 to 10 years\' experience, preferably in a managerial/supervisory position
• Excellent written and oral communication skills
• Able to manage and work with a team to ensure that tasks are completed in a timely manner
• Able to liaise with stakeholders of different seniority levels
• Be meticulous and attentive to detail with an ability to multi-task
• Strong leadership skills, interpersonal skills, tact, diplomacy and professionalism are required for this job

Interested candidates are invited to apply .

Only shortlisted candidates will be notified.

Singapore Academy of Law