Job Description

Our Client:

Our client is a world leading automotive firm, the forefront of cutting-edge technology, delivering exceptional experiences to customers and pushing the boundaries of what\'s possible in the Automotive Industry.

The Responsibilities:

• Support Network Demand Management (NDM) department in Campus Network, SDWAN, Netsec, SITS, and other related topics
• Assist CMO RTC service owner in maintaining service planning and standards for Telephony, Mobile communication, and Video Conferencing
• Manage Real-Time communication shared services rollout, focusing on ITIL-based processes and standardization
• Collect local demand for services and adjust SSC service portfolio accordingly
• Ensure service availability while maintaining cost efficiency
• Provide NDM consulting support for local network contacts in APAC
• Act as a Subject Matter Expert for CMO RTC service teams
• Serve as Regional Governance function for Real-Time Communication demands
• Ensure quality and continuity of Real-Time Communication service operation
• Manage third-party operators
• Manage service design, transition, and operation of Real-Time communication services (e.g. IP Telephony, Call Center, Efax, Softphone, Video Communication)
• Enforce alignment with global standards for Real-Time Communication technologies
• Oversee implementation of Real-Time Communication-related projects
• Act as the single point of contact in APAC for NDM, Campus Network, and Real-Time Communication topics
• Facilitate information exchange between regional shared service teams and central ITx departments
• Support requests from central or local CoC\'s for application hosting in APAC, offering technical consultation and cost calculation for shared services
• Provide training for regional staff on new processes/tools for managing Company\'s application access in APAC
• Assist line manager in budget planning and spending
• Monitor shared service SLA with internal customers in the APAC region

The Requirements:

• Strong knowledge and experience in Project Management
• Expertise in Campus Network design, architecture, technology, and deployment models
• Understanding of Firewall, IDS/IPS, and general network security concepts
• Proficiency in Call Center design, deployment, and troubleshooting
• Experience with Unify VOIP products (OpenScape series)
• Familiarity with Polycom infrastructure products (Polycom RMX, DMA, VBP), and endpoints
• Knowledge and experience in Cisco VC infrastructure products (Cisco VCSx, CUCM, TMS) and Cisco endpoints
• LAN and WAN technology expertise, especially for Real-time Communication applications
• Knowledge of Telecommunication as a Service products (Unify Circuit, Cisco Spark, Skype for Business)
• Understanding of CTI integration with CRM applications like Salesforce.com, PEGA, BMC Remedy

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: JO-231002-332661

RGF Professional Recruitment