Job Description

Company\'s Profile
Julian Grey\'s client is a Singapore based solution provider for high quality IT security products to value add to their MNC clients & channel partners and has been in the market for 25 years. With a team of more than 200 highly experienced professionals, the company is looking for individuals who are passionate about the IT security industry to join their rapidly expanding team.

Location: Tampines (Shuttle bus provided to and from Tampines MRT)
Working hours: 8.30am - 6pm (Mon - Thu), 8.30am - 5.30pm (Fri)

Benefits

• AWS and performance bonus
• Annual salary increment (subject to performance evaluation)
• Medical and Dental

Job Responsibilities:

• Responsible for ensuring the continuous operation of servers, systems & networks within a 24/7/365 uptime demanding environment.
• Manage monitoring activities, promptly address alerts, and handle escalated calls while overseeing the maintenance of help desk tickets to ensure optimal service level adherence.
• Adhere to SOPs for swift and accurate responses to system alerts and routine tasks, encompassing Data Centre walkthroughs, job status checks, ticket updates, and vendor assistance for hardware replacement.
• Exhibit proactive behaviour by suggesting enhancements to current processes & protocols, actively contributing ideas for continuous improvement. Leverage system expertise to assist in the ongoing review of documentation.
• Collaborate with stakeholders during system on-boarding and off-boarding processes. Contribute to the deployment, management, and testing of tools and systems for health monitoring.
• Maintain flexibility in work schedules, including the potential to work unconventional shifts to provide coverage during co-worker absences.
• Guidance to new team members & junior engineers.

Requirements:

• ITIL Foundation V4 is preferred.
• Proficiency in monitoring tools, service desk systems essential.
• ITSM and ITOM certification is a plus.
• Comfortable thriving in a high-paced setting, efficiently managing multiple platforms concurrently.

Follow us for more updates, interview tips!

Our telegram channel for job opportunities -

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Julian Grey