Job Description

Work Location: Paya Lebar/ Changi- Normal ShiftRequirements Study and understand the BCP and DR policies and execution requirements Meticulous in reviewing the network incident tickets and perform event correlation and Service Recovery and Resolution in given area. Ability to be a stickler of details and conduct necessary Documentation of a full understanding of technology and a natural ability to helm potential leadership roles in a NOC would be a High Plus! Ability to understand the escalation processes for internal and and to external stake holders higher level support and/or vendor engagement Understand specific troubleshooting, diagnostics, change management policies. Conduct Review of existing technology as it pertains to the advanced services functions and gain a deep understanding of the specific requirements eg. Performance and configuration review, failure trend analysis expectation and performance and anomaly analysis and other Fail Safe measures in BCP/ DR SOW. Develop shift handover methodology and process to align with client procedures and policies Document and understand the process from a technology perspective as it pertains to incident handover to support center, problem management, change management, configuration management, capacity management and escalation management Assist in the development of the NOC Plan in ensuring High Customer Satisfaction and Retention Rate. Perform testing of the tools in collaboration with client as part of operational readiness testingTechnical Requirements At least 3- 5 years working experience in the role of network administration / network operation Engineering or diploma with CCNP & above (Those with no CCNP but have minimum 5-8 years of Hands on Experience will also be considered) Strong working knowledge on Cisco networking products. Good Hands on knowledge on DNS and DHCPn(Cisco, MS, Palo Alto). Good working experience and technical knowledge of F5 load-balancing with GSLB and FoundryPreferred: ITIL foundation certified Prior experience in a Large Tier 2-3 DC or financial institution is preferredInterested candidates please share your resume to us with all details like current salary, expected salary and notice periodRegardsAnkitaa( R21100838)Tate Asia Partners (T11LL2101F)Job Type: Full-timeSalary: $4,000.00 - $5,500.00 per monthSchedule:

• Day shift
• Monday to Friday