Job Description

A global AIoT software leader in Net Zero, Envision Digital is committed to becoming the world's leading net zero technology partner for enterprises, governments, and cities to accelerate progress and improve their citizens' quality of life.EnOS(TM), Envision Digital's proprietary AIoT operating system, connects and manages more than 110 million smart devices and 360 gigawatts of energy assets globally. Envision Digital's growing ecosystem of more than 360 customers and partners spans 10 industries and includes Accenture, Amazon Web Services, GovTech Singapore, IBM, Keppel Corporation, Microsoft, Nissan, PTT, Solarvest, Total and ST Engineering. The company has close to 900 employees and 12 offices across the United Kingdom, France, Germany, the Netherlands, Norway, Japan, Thailand, China, and the United States, with headquarters in Singapore.For more information, please visit [ Link removed ] O&M Service Account ManagerWe are looking for a Service Account Manager who is detail-oriented, proficient with technologies, and who flourishes in client facing environments. Service Account Manager is the person that builds and maintains long-term relationships with a group of customers. Internally, Service Account Manager does not work on the daily operations of an account directly but oversees dealing with client relationships of assigned account. Service Account Manager is the bridge between Envision' s key customer and Envision teams. Successful Service Account Manager should have good communication and collaboration skills, basic analytical, problem-solving, and time-management skills. Ideal candidates will also have experience in project management and giving professional presentations.Responsibilities: Part of O&M team, handles customer Participate in client facing discussions to understand client concerns or requirements Follow up and coordinate with internal parties to address client concerns or requirements Maintaining a professional demeanor with clients and colleagues. Understand basics of cloud technologies and microservices, be able to elaborate product features to clients, and elaborate client requirements to technical/sales teams Drive client meetings, provide timely report according to operations metrices Vender managementRequirements: Bachelor Degree e in Computing or Information Systems or equivalent At least 7-10 years of experience in a client facing role as operations or relationship manager Vender management is necessary Team player with a positive working attitude and the ability to handle tight deadlines. Highly versatile and adaptable to changes, able to work independently in a fast-moving environment, and able to cross multiple functions. Excellent analytical and creative problem-solving skills. Prior working experience in consulting firms or Internet Company is a plus. Good understanding about IOT technologies is a plus
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