Job Description

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Job Purpose: The primary responsibility is to provide exceptional customer service, front desk coverage, and administrative support to the office. This role will also perform a wide range of administrative and general office duties and assist in special projects.

Tasks & Responsibilities:

Manage Reception:

• Direct incoming calls and enquiries in a timely and professional manner.
• Handle phone calls and interact effectively with walk-in clients.
• Assist to set up wi-fi for clients and guests when requested.
• Keep the reception area, meeting room and main office area clean and tidy at all times.
• Work with IT to ensure that after office hour calls are attended to appropriately.
• Sort and distribute incoming and outgoing mail and courier arrangements.
• Coordinate local and international courier requests.
• Manage and issue temporary access cards (for both office and building) for guests.

Maintenance:

• Oversee ordering of office stationery and pantry supplies to ensure they don\'t run out
• Ensure office plants and fish aquarium are regularly serviced by vendor.
• Ensure equipment maintenance and repairs are escalated and resolved
• Ensure First Aid supplies and stocks are replenished on a regular basis.

New joiners and leavers:

• Administer the Office Security System which includes issuing cards to new joiners and managing the inventory list of cards.
• Label and assign lockers for new hires.
• Management of business cards for all employees
• Coordinate and organize new hire training with relevant departments.
• Be accountable for new employee onboarding preparation with clean and tidy tables/seats, stationery, etc.
• Update notice board in the pantry and photos of new joiners and leavers
• Collection and scanning of Employment/ Dependent Passes

Administration:

• Conduct general administrative and ad hoc tasks such as printing, binding etc
• Support with office event management including procuring food and drinks for events
• Maintain journal & periodical subscriptions.
• Support other ad-hoc administrative duties as assigned by office manager

Requirements:

• Excellent Interpersonal, good telephone etiquette and customer service skills.
• Meticulous and proactive
• Organized and resourceful
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
• Ability to multitask and work in fast-paced environment.
• Ability to work independently and maintain strong initiative.

Benefits:

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Control Risks