Job Description

Why Fyllo
At Fyllo we are on a mission to accelerate the economies of tomorrow. What does that mean? Our technology platform enables high-growth companies to reach and understand consumers, activate marketing and loyalty programs across multiple channels, and navigate today's ever-changing regulatory landscape.
We have created the world's largest data marketplace of cannabis and CBD purchase data along with a market-leading regulatory database that is used by Fortune 500 companies and emerging brands in highly-regulated industries like cannabis, crypto, short term rentals and more.
Having been founded in 2019, we have closed our Series C and raised 100 million to date. 2022 has proved to be another big year with our acquisition of Semasio based in the EU, so that together we will continue to grow our footprint globally. Semasio is a Unified Targeting provider that enables digital advertising professionals to reach their target audience by seamlessly combining audience, contextual and brand fit solutions into one targeting strategy. If you are someone who has a bias to act and believes in having more fun together, then read on!Your Role
As a VP Customer Success and Operations APAC for Fyllo, you will lead a team of Customer Success Managers, Traders, and manage operations in APAC. You will be responsible for overseeing all brand and agency clients through media and data activations, as well as our retail and compliance solutions. This role reports to the Managing Director APAC and you will be part of the Regional Leadership Team and instrumental in developing strategies for growing and developing Fyllo's customer base, market share, and in-market presence across Asia Pacific.
This is a game-changing role to spearhead growth and to partner with multiple business units to scale Fyllo's Managed Media and Data Marketplace with progressive and mainstream clients across key verticals like: Crypto, Gaming, Fintech, Retail, Pharmaceutical, Finance, QSR, CPG, Automotive, and more. You will also be responsible for supporting the launch of our Retail and Regulatory Solutions in the region.
Through active leadership, management, coaching, and mentoring, you will build, develop, and grow a regional client-centric Customer Success team, committed to delivering the highest level of customer service and performance standards. Your team will deliver superior client service through relationship development, account management, and client retention.
You will actively collaborate with global internal teams, such as Sales, Marketing, Product, and Business Development, to ensure APAC is aligned with global product launches, updates, best practices, and account development.
Day to Day

• Lead a growing team of Customer Success Managers and Traders in achieving key activation deliverables on time or ahead of agreed timelines
• Actively engage in day-to-day client meetings, as required, to support new and existing client pitches and overall business development activities
• Provide proactive day-to-day communication with your team and regional sales leadership
• Provide coaching and mentorship to create an environment for people to succeed
• Collaborate with the Sales team to deliver tailored media strategies, plans, and proposals in response to client RFPs leveraging Fyllo's data and media products.
• Proactively identify new opportunities and develop unique solutions specifically tailored to agencies and their client's needs
• Manage and coordinate campaign media and data activation from start to finish
• Oversee all client-related deliverables (segment selection, audience overlap analysis, activation strategy, media activation, reporting, and billing)
• Develop solutions and recommendations to overcome any client challenges or potential issues or conflict areas
• Relentless in building and cultivating senior client and agency relationships
• Work cross-functionally to deliver operational requirements and implement processes to scale client revenue from pre-sales through implementation
• Maintain a team culture of active learning - products, technology, customers, and competitors
• Proactive and positive attitude, always willing to collaborate with team members and colleagues
• Creating a fast-paced, team environment with a sense of urgency
• Be results oriented and client obsessed

Preferred Experience

• 7+ years of relevant client-facing experience growing a technically orientated business with a proven record of hitting revenue and strategic goals

• An experienced leader - adapting leadership styles to appropriate local cultures and business scenarios, including coaching for success, interpreting strategy into local context, and aligning teams and individuals to a vision

• An extensive network of proven relationships across senior stakeholders in the Asian digital advertising ecosystem including Agencies, Brands, Media owners, Data providers, DSPs and SSPs.
• Outstanding communication, presentation, and organisational skills; process-oriented, yet entrepreneurial
• Experience understanding and balancing trade-offs across team functions to deliver technical innovation, service excellence and commercial outcomes
• Hands-on keys experience with top DSPs such as DV360 and The Trade Desk
• Intermediate or advanced understanding of the evolving audience data landscape and cookieless future
• Experience working with or inside an Agency/Agency holding companies
• Experience with CSuite strategic prospects, Board presentations, consultative selling approach, ad sales, and contract negotiations
• Ability to grow accounts by developing strong relationships with clients, understanding their business objectives, and recommending the best strategies and solutions while thinking outside the box, being different
• Proven executive leadership ability to influence, develop, and empower colleagues to achieve objectives with a cross functional approach.
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to quickly recognize when issues need escalation to appropriate teams, internally and externally
• Well-versed in media vocabulary and key performance metrics
• Highly knowledgeable and self-motivated to learn about products, technology, customers, and competitors
• Ability to manage multiple tasks and effectively prioritize various requests and responsibilities. Being solution focussed
• Thrive in a fast-paced, dynamic working environment
• Excellent critical thinking and presentation skills (both written & oral)

Perks & Benefits

• Unlimited PTO
• Monthly mobile allowance
• Home office allowance
• Hybrid or remote work schedule
• Medical coverage
• Parental leave
• Learning & development programs

Next Steps
Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 30 minute introductory call with you. Following this, there will be a 60 minute interview with your Hiring Manager. Assuming all goes well, we will then set you up to speak with potential peers from your team and/or cross functional teams, with each call being 30 min.
Some of our positions do require at home assessments, or additional live Codepairs. On average, from initial Recruiter Screen to Offer, takes 2 weeks - we like to move fast across our business : ) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the FylloFam. Thank you!Job Type: Full-time