Job Description

5 days, 7am-4pm/ 9am-6pm (rotate shift in 1-3 months)Salary: $2700 -$4000Address: Toh Guan Rd E, S608586 (7 bus stops from Jurong East MRT)Company industry:Pest Control ServiceJob scope:Client Service Management

• Be involved with new client handover and/or onboarding from the Sales Team
• Setting up and deploying service contract\'s work orders in line with service scopes and assigning adequate manpower to ensure service completion to a satisfactory standard
• Review completed services daily for quality performance and if any further follow up action
• Planning of gants and routes to ensure that services are deployed in an efficient and productive manner
• Ensure all customer\'s services are completed for the month

Manpower Management

• Maintaining the necessary headcount to service the number of work orders on a per day basis
• Collaborating with operations team to re-assign work orders due to leave to other technicians
• Ensure new Technicians are onboarded adequately before being deployed for work
• Coordinate with Technicians for any real time updates from customer sites or any issues arising on site and handle any complaints risen from the PMPs
• Ensure each PMP team is hitting their revenue targets

Customer Engagement

• Ensuring both administrative and analytical reports are submitted to customers
• Handle customer queries and tickets relevant to accounts under your care
• Attend customer monthly meetings for check ins

Fleet & Inventory Management

• Ensure all PMP teams are well stocked in terms of chemicals and equipment is functioning in proper order
• Vehicles under your care are maintained and serviced at the appropriate times

Relevant KPIs

• Ensure any new jobs (contract and ad hoc) are scheduled within 24 hours of the handover from the Sales Team
• Ensure that schedules are prepared at least 5 working days in advance
• Ensure 95% of jobs due for the month are completed
• Ensure that 90% of the GP Team PMPs are hitting revenue targets

Requirements:

• Minimum of 2-4 years of relevant work experience in operations (supervising drivers, technicians etc\xe2\x80\xa6)
• At least a Diploma in business, logistics or relevant field
• Knowledge of the pest control and/or facility management and/or logistics is preferred

Company informationRegistration No.201426535WEA No.14C7279Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?How many years\' experience do you have as an Operations Executive?

The Supreme HR Advisory