Job Description

Position
Lead, Data Center Support

Reports to
Manager, Data Center Operations

Location
Singapore

Direct reports to this role
No people management responsibility but DCS team coordination

Career points suitable for role
Data Center Operations, IT Support experience, team coordination

Description:

The Lead, Data Center Support is responsible for providing 24x7 network and system administration support for internal and external customers while providing exceptional customer service. The Lead, Data Center Support provides support and mentoring of the Technicians, Data Center Support and ensure that all issues are resolved and reported in a timely manner.

Essential duties:

• 
  Ability to work under a dynamic and high pressure environment to deal with concurrent issues
• Manage / coordinate activities of Data Center Support team consisting of IT Operations Technicians
• Manage contractors, projects, and maintenance activities pertaining to all DCS activities and installations
• Ensure the team is properly reporting customer billable requests through a trouble ticket
• Provide quality, timely and accurate support of any issues within defined areas of
• Successfully mitigate risk assessments in secured areas of
• Responsible for ensuring all scheduled tasks and work processes are
• Establish and report on departmental objectives to ensure organizational goals are
• When required, escalate events in a timely manner to the appropriate team according to proper
• Maintain accurate detailed records of all internal documentation as directed by
• Plan and coordinate the training and development of IT Operations
• Work directly with the customer support staff to identify and troubleshoot as necessary to isolate the root cause of problems to include standing, bending and kneeling as needed to perform this task.
• Perform and execute installation projects that would include the racking and stacking of customer
• Lifting of customer equipment required up to and in excess of 50 Server lifts can be utilized were applicable.
• Observe that the team remains compliant with customer SLA’s.

Required skills:

• 
  Demonstrate a thorough understanding of routing
• Utilize the OSI model as a guide for systematic network
• Ability to effectively communicate complex technical
• Detail oriented to manage multiple priorities
• Excellent communication and organizational skills are
• Develop project budgets and track for efficient use of
• Strong team

Desired skills:

• 
  5+ years experience working in a mission critical environment
• Individual should be a self-starter with problem solving skills and able to carry out responsibilities with minimal supervision.
• Strong communication (verbal and written) skills; experience in technical writing and customer- facing presentations.
• Strong team
• Effective communication skills with the ability to successfully interact with both internal and external
• Strong project management, trouble-shooting and organizational
• Understanding of budgets and procurement
• Fluent PC skills (Microsoft Office & Outlook)
• Familiarity with DCIM tool g. Struxureware.
• Knowledge of SAP and

Education or Equivalent Experience:

• 
  Diploma, Bachelor’s degree in Computer Science or equivalent
• 5+ years experience in mission critical
• 5+ years experience operational and technical experience in an IT environment
• IT Certifications such as CCNP, MCSE and UNIX/Linux are

Cyxtera is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Experience

Required

• 5 year(s): experience in mission critical