Job Description

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• To fulfil the role of brand protectors by providing support, knowledge, and expertise to all Store Managers. Ensuring the Vision, Mission and Values of Gloria Jean’s Coffees (GJC) are delivered.

• To be the coach, mentor and source of inspiration to every Store Manager in order to ensure growth in territory.

• To conduct business analysis and maximize profitability of every store.
  

• To offer assistance and value to the CEO of GJC Singapore.

• To create, communicate and lead people towards GJC Vision and Mission.

• To ensure the efficient and profitable running of all GJC stores in your territory.

• To ensure and promote guest satisfaction.

• To promote GJC brand, ensuring the highest standards of service, product and hygiene.

• Assist Store managers in all aspects of their business.

• Guide Store Managers in maximizing sales and controls thus resulting in achievements of budgets.

• Work to exceed sales and targets to maximize profitability.

• Assist the CEO in the opening of new stores.

• Responsible for all aspects in the management and operations of company stores.

• Deliver on all Operational goals, focuses and KPIs.
  

• Computer. Word, Excel, PowerPoint

• Spoken communication: able to clearly present information through the spoken word

• Policy and procedure: able to relate to routine operations in a manner that is consistent with existing solutions to problems conform to established policies and procedures

• Written communication: able to write clearly, and effectively present ideas and to document activities to read and interpret written information construct letters.

• Organization and planning: able to organize or schedule people or tasks to develop realistic action plans while being sensitive to time constraints and resource availability.

• Autonomy: capacity to work under little supervision

• Five years of applicable experience in similar business function.

• A strong understanding of the dynamics of a national organisation.

• Thorough understanding of franchising & retail

• Strong business acumen