Job Description

COMPANY DESCRIPTION
NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives. The Lau Pa Sat Festival Market is a flagship outlet of Food Services, FairPrice Group with a deep history and strong connection to the Central Business District. By day, it serves the workers who come from the heartlands offering a wide range of meal options from economic hawker fare to bespoke specialties. By night it becomes a destination where colleagues and friends gather to unwind and (pre-COVID) tourists would throng the centre to sample famous Singapore style dishes.
DESIGNATION : Operations Manager (Lau Pa Sat)

RESPONSIBILITIES

• Manage and ensure smooth operation of food court.
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Provide development plans to team members in accordance with the company's KPI.
• Identify relevant courses for the team members.
• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
• Propose activities according to market needs.
• Provide yearly sales budget proposals for the outlet.
• Maintain good working relationships with landlord, relevant authorities/ agencies, licensees and sub-contractors.
• Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees.
• Responsible for sourcing and recommending suitable food types to fill up vacant stalls.
• Conduct regular checks on food quality and provide feedback to licensees.
• Ensure selling prices of stalls accordingly to licensee agreements.
• Assess and provide evaluation of subcontractors' performance.
• Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• To plan and carry out M&E works according to schedule.

• Diploma preferably in business administration, F&B, Hospitality or related field
• Fluent in English and one other local language
• Tech Savvy with knowledge in Microsoft Office/ GSuite
• Good knowledge of WSHA, HACCP & MUIS (if any) regulations will be an advantage
• Action oriented; committed and reliable; strong attention to detail
• Takes initiative to solve issues or offer alternatives

• 6 days per week
• Able to work 3 rotating shifts as Lau Pa Sat operates 24 hours