Job Description

• Create a positive customer service experience by offering a high level of service and ensure all staff members interact with customer. * Resolve any customer feedback or complaints in an effici Create a positive customer service experience by offering a high level of service and ensure all staff members interact with customer. Resolve any customer feedback or complaints in an efficient and friendly manner to ensure the customer is satisfied and continue to support the business. Coach and train the staff on product knowledge for operational excellence and maintain the outlet sales to achieve the monthly budget. Provide leadership to team members to ensure compliance with the company operations standard and meet all the food safety requirements. Identify and assign duties for team members on daily basis to meet the objectives and consistently achieve the excellent service. Monitor the labour cost by managing the team roster and outlet expenses not to exceed the given budget at the same time maintaining the sales budget as well. Manage operations with integrity , passion and knowledge while prompting the values and culture of the company. Estimate the stock level that needed for the store and maintain a healthy inventory level and at the same time control the cost and minimise the wastage. Ensure all meat & poultry quality that was send by vendor meet the company quality standard at the same time follow the food safety standard. Ensure all team members adhere and follow all IQA standard and food safety standard at all Time and all relevant IQA documents are updated on daily basis.