Job Description

Operations Manager

Full Time
8 Feb 2023


Operations Manager The Operations Manager will ensure that all the facility management and operations in our organisation are carried on in an efficient, professional and cost-effective way. This includes but is not limited to the creation, implementation, and improvement of operational management systems, processes and best practices. You will be managing a Senior Operations Executive. You are a strong and effective leader who inspires and empowers your team to do their best work while creating the best customer experience for our residents and members. Who are residents: In Core Collective\xe2\x80\x99s lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc. are a few examples of our residents who make up the community of health and wellness professionals. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners, by providing a convenient and cost-effective plug-and-play solution at our four centres of excellence at Anson, Dempsey, Katong and Sentosa. Core Collective\xe2\x80\x99s brand promise is that we are an organisation and team dedicated to helping you start and grow your business by providing the widest range of flexible and premium plug & play facilities and comprehensive business support services. What You\xe2\x80\x99ll Be Doing

• Ensure that Operational Cost of Sales and OPEX are not more than monthly projections
• Rectify Minor FM issues within 2 working days and Major FM issues within 5 working days including vendor management to ensure service standards are met
• Monthly recommendations on preventative maintenance measures and improvements work for each location, excluding Katong
• 1:1 bi-weekly check-ins with your team to ensure that the team is aligned & healthy using Job Scorecards & KPI Dashboard as a reference to unlock roadblocks.
• Maintain a 3 and 6-month operational plan to recommend optimisation of the facilities and equipment, operational processes and SOPs on a quarterly basis
• Prepare monthly cost report by location (actual vs projections for next 3 months) with recommendations on how to streamline costs including renegotiation with service contractors
• Monthly performance management and enforcement of major vendor service contracts (cleaning, utilities)
• Respond to facilities management and operations requests from team, residents and members within 2 hours during our operating working (office) hours

Who You Are

• 5+ years of relevant work experience in facilities management and operations
• Strong interpersonal skills and experience building strong relationships.
• Proven track record of highly-professional customer service in a fast-paced, dynamic environment able to find opportunities to upsell and cross-sell
• Diplomacy, tact, and poise under pressure when working through customer issues.

Our Vision To transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives. We achieve our vision by:

• Building fitness and wellness hubs that are centers of excellence in the industry

• Filling our space with the best fitness and wellness professionals

• Providing the best platform and support services to help our professionals grow

• Fostering collaboration across disciplines for healthier and happier lives

Our values Care (from the Heart)

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)

Excellence

• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Continuous Improvement
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solve the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other\xe2\x80\x99s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority