Job Description

Benefits Summary: * Basic up to $2600 * AWS VB * Mon-Fri 830am-530pm * Changi North * Transport provided Sengkang, Hougang, AMK, Woodlands, Tampines, Pasir Ris Responsibilities: * Benefits Summary: Basic up to $2600 AWS VB Mon-Fri 830am-530pm Changi North Transport provided Sengkang, Hougang, AMK, Woodlands, Tampines, Pasir Ris Responsibilities: Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours. Always ensure achievement of departmental service level. Ensure timely and accurate processing of orders received through the order hotline. Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to. Co-ordinate the flow of information between customers, principals, warehouse, and delivery team concerning status of orders/ delivery arrangements and wrong orders. Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery. Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required. Responsible for collection of information and timely log in of feedback in the CRM system. Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback. Ensure timely feedback of all problems and issues from customers and principals. Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned. Ensure strict adherence and compliance to ISO procedures. Any other tasks that may be assigned. Please submit your updated resume by using the APPLY NOW BUTTON By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application. .We regret to inform you that only shortlisted candidates would be notified. We wish you all the best in your career search. You are welcome to visit our website at RK Recruitment Pte Ltd | EA License No.: 20C0280 Shawn Long Jie Shyan | EA Personnel No.: R22109109