Job Description

REF_PH
As part of our Order and Rights Management Team, we are building an Order Management Specialist (OMS) team composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background.
Job Responsibilities:
Manage the order process for select products this includes entering orders into specialistpermissioningor electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy
Escalate all delays to internal groups including to the senior members of the organization as appropriate
Accountable for meeting and maintaining defined standards for quality and productivity
Manage internal customer queries and communication in a professional and service-oriented manner
Be a team player, attend team meetings and ensure that internal and external customer requirements are met
Responsible for online maintenance, lapsing of subscriptions and access-related issues
Support billing team in validating online invoices and portals
Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times
Creating and modification of customer master data
Meet agreed volume, service and quality targets
Qualifications:
1-2 years of relevant work experience
Graduate/post-graduate in related field such as Commerce or Accounting. Experienced candidates should have prior OMS experience
Required Skills:
Good data interpretation skills
Good working knowledge of computer systems knowledge on SAP,SalesForceand Siebel is an advantage
Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience
Ability to prioritize and has attention to details
High aptitude for learning and champions effective collaboration
Deadline-oriented and ability to multi-task
Should possess excellent written and verbal communication skills
Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
Should be flexible working in any shift
What a challenge job as large and fascinating as the world itself! Join us today!
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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REF_PH
As part of our Order and Rights Management Team, we are building an Order Management Specialist (OMS) team composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work backg