Job Description

Description

Location: Newton

Working Hours: Mon-Fri OH

Pay: up to 2.5k

Job scope

• Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours. Ensure achievement of departmental service level at all times.
• Ensure timely and accurate processing of orders received through the order hotline.
• Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
• Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
• Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
• Responsible for collection of information and timely log in of feedback in the CRM system.
• Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.
• Any other tasks that may be assigned.

Interested candidates, do submit your resume in Word document to: biopharma@recruitexpress.com.sg

Whatsapp

Jocelyn Chan

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Administrative Support / Secretarial

Location

Central, North, East, West

Employment Type

Contract / Temp

Salary

S$1,501 - S$2,600 / mth

Interested candidates, do submit your resume in Word document to: biopharma@recruitexpress.com.sg

Whatsapp

Jocelyn Chan

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

Recruit Express