Job Description

Winner of E50 Awards 2021
One of Singapore\xe2\x80\x99s Fastest-Growing Companies 2022

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly, handle and resolve customer inquiries, complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with Sales team and internal departments

Requirements

• Min GCE \xe2\x80\x98N\xe2\x80\x99 or \xe2\x80\x98O\xe2\x80\x99 Level or equivalent
• Experience in sales support / customer service would be an added advantage
• Knowledge of customer service principles and practices
• Customer Service Oriented
• Dedicated team player with ability to work under pressure and deliver results
• A meticulous and responsible employee
• Able to work independently with minimum supervision
• Knowledge of relevant computer applications
• Ability to communicate in Chinese as interaction with Chinese speaking customers is expected
• Able to work independently

Staff Benefits

• Competitive remuneration packages
• Staff discount purchase on medical items & devices
• 14 days annual leave
• 5 days work week unless stated
• Outpatient Medical coverage
• Dental coverage
• Group hospitalization & surgical insurance coverage
• Long service awards
• Many more\xe2\x80\xa6

Only shortlisted candidate will be contacted Candidates who require work passes need not apply Job Types: Full-time, Permanent Salary: $2,000.00 - $2,800.00 per month Benefits:

• Employee discount
• Health insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Experience:

• order processing: 1 year (Preferred)

License/Certification:

• Singapore Identity Card (IC) (Required)

• Health insurance