Job Description

: 1. Quality Service Management * Feedback management via QSM email, phone, Facebook, feedback forms and walk-in * Identify, liaise with stakeholders, propose and facilitate resolution of issues / feedback * Maintains summar : 1. Quality Service Management Feedback management via QSM email, phone, Facebook, feedback forms and walk-in Identify, liaise with stakeholders, propose and facilitate resolution of issues / feedback Maintains summary log of feedback (e,g, complaints, suggestions, appeals) Compilation of monthly feedback reports Organise and facilitate monthly service quality meetings Development of service quality agenda and minutes taking 2. Patient Relations and Engagement Develop patient engagement framework Implement customised proactive preventive training for frontline and medical staff in handling difficult patients Requirements Min. Degree in any discipline with at least 2 - 3 years of relevant working experience Prior work experience in healthcare industry will be advantageous All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623 Tel: 69509744 Lee Yi Yin, Eve EA License Number: 02C4944 Registration Number: R1111373 Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.