Job Description

The People and Organization Development Specialist - COB/LED has a combined responsibility to support Company Onboarding processes as well as the Learning Experience & Design function for regional locations. They will be responsible for facilitating Company Onboarding, analyzing Newbie progress and providing them with support, guidance, and feedback throughout Company Onboarding. COB/LED specialists are also at the forefront of learning experience design for CS, Global Operations and in support of other learning partners within Wise. They are the living engine behind functional onboarding, continuous learning, train the trainer initiatives and any other project that enables and promotes a learning culture within Wise.

ACCOUNTABILITIES

• Be a P/OD brand ambassador, knows all P/OD products and directs employees on learning and development opportunities available to them
• Deliver Onboarding as well as general Learning content in person or virtually as designed and collaborate as appropriate with the other P/OD teams
• Together with our Learning Partners, as well as subject matter experts, understand target audiences, learning and performance needs, and develop learning experiences.
• Design and develop impactful content for various learning formats (including Lessonly) and for performance support, for use in instructor-led residential or virtual programs, as well as for on-demand/blended programs, including written content and multimedia, across channels and technology.
• Support the evaluation of learning initiatives and continue to build data sets to inform and guide the learning experience strategy.
• Contribute to other projects and initiatives of the People Development team.

• Owning any existing or to be developed LED Team products (eg Learning Festival, Wise Guides framework) and continuous improvement of them based on user feedback.
• Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently.
• Drive utilization of evaluation and performance data to support data-driven learning solutions.
• Assess, develop, and implement networked learning solutions that assist the business to meet strategic initiatives and future growth.
• Measure impact and quickly revise content/modality to address specific feedback, as needed.

• Help advance our global function through exploring new learning design, driving innovation, piloting and assessing state-of-the-art tools and technology.
• Conduct instructional research and analysis on learners, develop and evolve formats and templates, integrating learning principles.
• Actively contribute to the design of new features and enhancements to our learning platforms and tools.

• Takes part in offered training initiatives that develop skills which are needed in this position.
• Shows initiative to take on additional learning opportunities that would help them develop their skills.

• Experience with authoring tools (eg Storyline), learning management systems (eg Lessonly) as well as visual/graphic design, interactive pdfs, and multimedia production
• Experience in training facilitation
• Awareness of current design trends and a strong eye for design and layouts, passion for high quality and visual appeal
• A passion for meeting people and driving high-energy in-person workshops facilitating fun and engaging activities.
• Organized and capable to work within deadlines, scheduling and prioritizing appropriately
• Proficiency in project management and design thinking
• Strong creative analytical and problem solving skills, with ability to rapidly pick up new frameworks and concepts
• Experienced working in virtual international environments with hybrid teams
• Bachelor's degree or higher (or equivalent experience), ideally related to adult learning
• 1-3 years of people and organization development experience within a service-oriented company
• Excellent English; other languages requested in certain locations
• Able to travel globally as needed

• Being a self-starter, proactively identifying/anticipating any blockers, challenges and opportunities and figuring out the solutions
• Keeping up with key changes/announcements in the business that might impact their area of work and following the industry trends, developments and research in the People & Organizational Development world
• Being aware of and understanding the bigger picture of their role and the impact and being comfortable working in teams for specific projects, sharing accountability and tasks, providing and receiving feedback especially within virtual teams
• Comfortable working in unpredictable scenarios, dealing with constant change and the core needs of the business
• Organized and capable to work within deadlines, scheduling and prioritizing appropriately
• Capable of establishing trust and rapport with key stakeholders