Job Description

[What the role is]

We are seeking an experienced HR Operations & Systems Partner to join our People Operations & Systems team (POS). This role combines systems administration, operational excellence, and HR service delivery to support our organisation's HR digital transformation journey.

[What you will be working on]

Systems Administration & Management

Manage and maintain multiple HR platforms including Workday, FormSG, and Monday.com, including user access management, role assignments, and license renewals Design, create and maintain digital forms, workflows, and system documentation to support HR operations and processes Ensure data integrity and system hygiene through regular audits, updates, and maintenance activities across all HR systems

HR Operations & Cycle Management

Drive end-to-end annual HR cycles including (but not limited to) performance rating, bonus administration, and promotion exercises, ensuring timely completion and accuracy Oversee HR processes including (but not limited to) employee onboarding, offboarding, education verification, vendor payments, claims processing, and foregone payment reviews Maintain data accuracy and compliance through systematic validation and regular audits of HR records and transactions

Process Improvement & Documentation

Develop and maintain comprehensive SOPs while continuously identifying and implementing process improvements across HR operations Lead reporting initiatives including creation of standard reports, ad-hoc analysis, and development of reporting frameworks to support decision-making Provide system expertise and advisory services to stakeholders, including guidance on system updates, process changes, and best practices

Stakeholder Management

Act as the primary point of contact for all HR systems and process queries, providing timely resolution and expert guidance Build and maintain strong relationships with Business Partners and stakeholders through proactive communication and support Drive system adoption and process compliance through effective training, documentation, and change management

[What we are looking for]

Education & Experience

Diploma or Bachelor's Degree in Human Resources, Information Systems, or a related discipline. Minimum of 4 years of relevant experience in HR operations, with a strong focus on HRIS systems. Proven expertise in managing and optimizing HRIS platforms, particularly

Workday

. Demonstrated success in leading HR process improvements and operational efficiency initiatives.

Technical Skills

Advanced proficiency in HR systems, databases, and Excel, with strong data analysis capabilities Hands-on experience in

workflow design

,

system configuration

,

and

process automation

.

Strong capability in managing multiple HR platforms while ensuring data accuracy and integrity across systems.

Soft Skills

Highly analytical with excellent

problem-solving abilities

and meticulous

attention to detail

.

Strong communication and

stakeholder management skills

, both written and verbal. Ability to work independently, handle ambiguity, and manage multiple priorities in a dynamic environment.

Preferred Qualifications

Experience working with tools such as

FormSG

and

Monday.com

, and familiarity with

HR operations in the government or public sector

. Solid background in

HR analytics

, reporting, and continuous process improvement methodologies. * Demonstrated track record in implementing HR technology solutions and driving

digital transformation

in HR functions.