Job Description

12 months contract Central Singapore Our Client Tech Giant, Social Media Platform The Opportunity * Develop a deep understanding of issues facing our constituents and how it affects company's platforms * Become a subject matter expert in workfl 12 months contract Central Singapore Our Client Tech Giant, Social Media Platform The Opportunity Develop a deep understanding of issues facing our constituents and how it affects company's platforms Become a subject matter expert in workflows spanning a variety of Premier Partner Support disciplines in order to effectively advocate for operational excellence Identify areas of opportunity and leverage data and insights to influence change at the product, process or policy level Proactively investigate, troubleshoot, and resolve sensitive escalations Effectively manage a set of support queues respond and resolve support cases and escalations with high quality, speed, empathy and accuracy. Support vendors to understand the impact of policy changes on the team's current work and surface gaps in policy, process, and tools Partner with vendors to ensure that feedback is shared with relevant teams and proactively track the impact and success of remediation plans. Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at platform's in order to implement optimal solutions. Potential for up to 12 hours a month spent on on-call weekend shift, the on call hours for this role are typically 9:00am - 6:00pm Singapore Standard Time. Your Background BA/BS Degree or 2-3 years experience in an online operations, policy support, technical support or product support environment Experience communicating the results of analyses in a clear and effective manner Experience working with global teams Good to have Experience in a fast-paced start-up environment Experience in customer support or client work Experience working in media, politics & government, broadcasting and news organizations and/or products Interested parties please click ' Apply Now ' or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at [HIDDEN TEXT]. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.