Job Description

• Challenge yourself in a role where you will take ownership and contribute to the overall success of Qantas
• Two year contract, Full-Time Role
• Based in Singapore

At Qantas, our beliefs guide the way we work, always staying true to our customers and this iconic brand. Together we will achieve a seamless customer experience.
Our customers come first. We\xe2\x80\x99re constantly challenging ourselves to re-imagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

In your new role as Premium Host, you will provide exceptional customer service with an emphasis on delivering personalised premium service to Qantas First Class, Chairman\'s Lounge, Platinum, Gold Frequent Flyer Members and Major Corporate Accounts ensuring an effortless and superior travel experience through the airport environment for Qantas First and Premium passengers.
You will demonstrate a positive and analytical approach to problem solving and ability to produce results within tight timeframes.

You\xe2\x80\x99ll have \xe2\x80\x93

• At least 1 to 2 years of relevant experience preferably in the aviation or tourism industry.
• At least a diploma in a relevant business or tourism discipline is preferred.
• Familiar with arrival and departure procedures and formalities.
• Knowledgeable in all aspects of the Qantas Frequent Flyer Program, other recognition and loyalty programs such as Chairman\'s Lounge, Qantas Club benefits and entitlements.
• Understanding of the Aviation Legislation requirements as they pertain to Qantas and the ability to ensure implementation of the robust corporate processes and procedures to ensure Airport compliance.
• Willing to be trained in all aspects of operational, safety, security, dangerous goods and emergency policies and procedures as outlined in various operational manuals.
• Ability to assist customers with their baggage (within established OH&S guidelines).
• A service professional with a demonstrated depth of experience, understanding and commitment to delivering Qantas service in accordance to the specifications of the Airport Service Guide.

Why Qantas?
If you\xe2\x80\x99re successful in your application, you\xe2\x80\x99ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you\xe2\x80\x99ll be able to grow both personally and professionally at Qantas. Your development is a priority for us \xe2\x80\x93 so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You\xe2\x80\x99ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we\xe2\x80\x99ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities

• We\xe2\x80\x99ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We\xe2\x80\x99ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you\xe2\x80\x99re ready to step into a culture that will challenge and excite you, submit an application and let\xe2\x80\x99s explore how we go places together.

Qantas