Job Description

Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations.
We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.
Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model. Our Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have reimagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation. We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.
Job Background/context Prime Brokerage Client Service sits within Citi Market Operations supporting the Prime Brokerage Business and is part of the overall Prime Finance middle office unit. The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients. The successful candidate will be the main point of contact for all operational queries for that hedge fund client base and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations.
Responsible for providing high service level operational client support for high focus Prime Brokerage clients as well as supporting the team manager in project work and ad-hoc requests assigned the team. The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, free cash movements, fails management and client account queries.
This is a client-focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP’s) and driving operational efficiency.
Key Responsibilities

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs,

broker mapping and connectivity issue resolution with clients/administrators

• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Review client cash balances / portfolios for operational issues
• Documentation and publication of MIS where required
• Completion of all daily processes and controls including ad-hoc tasks that may be assigned.
• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.
• Helping to maintain a culture and environment where processes, risks and controls are
• continually monitored, and potential risks escalated on a timely basis
• Helping to develop an effective control framework that fully meets audit, compliance and
• regulatory requirements; delivery of periodic presentations to external regulators as required.
• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and
• service our clients to a high standard.

Person Specification Key Characteristics The successful candidate will also be required to demonstrate the necessary skills and experience to deliver on the below value add and service differentiators.

• 
  Operational Expertise: demonstrate considerable understanding of key operational functions

such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions

• Product Knowledge: demonstrate high-level knowledge and understanding of the Cash Equity

and Fixed Income PB products. A general knowledge of other PFD1 products such as Swap/Synthetic PB and Stock Lending is also highly desirable.

• Client Presentation: An ability to be articulate, confident, intellectually agile and professional

in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings at hedge fund premises on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly PB client service reviews or ad-hoc issue/resolution meetings.

• Innovation/Creative Thinking: Each team member should offer creative and innovative

solutions (based on their skills above) to client issues when they arise. Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs).

• Business Liaison: Team members will partner with the business and Client Executive team to

facilitate the following; New business pitches, smooth on-boarding of new clients, ad-hoc issue solution and product/platform capability questions.
Qualifications, Experience and Skills:

• BS/BA degree or equivalent work experience preferred.
• Energetic, flexible, collaborative and proactive; a leader who can positively and productively

add product impact to both strategic and tactical technology.

• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique

and dynamic situations; draws on diverse range of internal and external sources.

• Self-reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.
• Client Service experience essential, preferably within Prime Brokerage
• Solid understanding of life-cycle of trade processing for significant product type (Equity / Fixed
• Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity

and Fixed Income Prime Brokerage area.

• Experience and understanding of cash payments, reconciliations and corporate actions

preferable

• Exceptional candidates who do not meet these criteria may be considered for the role
• provided they have the necessary skills and experience.

- Job Family Group: Customer Service - Job Family: Institutional Customer Service - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting