Job Overview:Quality Assurance (QA) is responsible for assessing the quality of the performance of customer care representatives who deal with existing and potential customers. The QA will monitor inbound and outbound call and emails responses to assess associate's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed
Responsibilities:
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.