Job Description

Johnson & Johnson is currently recruiting a Regional Head of Total Rewards. This position is located in Singapore (Science Park Drive – Ascent) Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues. The Regional Head of Total Rewards APAC has overall responsibility to lead and direct the regional delivery of Total Rewards. They are accountable for the effective management of Total Rewards services measured by resolution of service requests within defined time periods, levels of accuracy and quality standards; meeting established cost to serve rates and customer satisfaction levels. Regional Head of Total Rewards APAC is accountable for leading a team of professionals that provide accurate and timely services. They foster a culture of rigorous adherence to standards, process excellence and continuous improvement. Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Consumer Health. In that case, details of any planned changes would be provided to the successful candidate by New Consumer Health at an appropriate time and would be subject to any necessary consultation processes. Roles & Responsibilities Approximately 35% of the role would be devoted to the following responsibilities:

• Influence the design and lead the delivery of the Regional Total Rewards operational activities and maintain a strong knowledge of best practices.
• Serve as a role model for high quality customer service; ensures that the needs and expectations of all customers are consistently met or exceeded.
• Act as the senior-most TR leader on operational complex issues that need resolutions or escalation.

• Collaborate and engage with Regional HR leaders to ensure that the TR programs and operations are aligned with Corporate Services TR and Global Services HR strategic initiatives and plans.
• Manage Global Services HR peer relationships required to support efficient delivery of Total Rewards Processes.
• Ensure effective integration of new support requirements into the Regional TR team as they are introduced by HR special projects and initiatives.
• Resolve complex process and policy inquiries requiring higher level knowledge and authority and/or interaction with 3rd Parties.
• Provide leadership guidance to multiple reporting lines within the Regional TR team.

• Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.
• Maintain transparent communication channel with the Global Services Leadership team by summarizing and reporting on operational updates and issues to the Regional Global Services HR Lead for support, staff planning and development.
• Work closely with internal and external colleagues within the region.
• Monitor team member’s workload and performance, ensuring proper assignment of cases and workload balancing to deliver targeted Service Levels.
• Define, model, and enforce standards for maintaining a confidential and sensitive work environment

Approximately 25% of the role would be devoted to the following responsibilities:

• Oversee and execute the long-term operational strategy, methodology, and management of Total Rewards Services.
• Translate global TR strategy into regional plans to increase the effectiveness of services while improving the customer experience.
• Direct the consistent delivery of TR Services and processes effectively, efficiently and meeting customer experience standards within the region.
• Responsible for TR Services ongoing operations within the region. Total Rewards Services includes but is not limited to Market Analysis, Salary Structure development, Compensation Planning, Benefits, TR consulting, Recognition, TR M&A Support, Manager & Employee training & Communications.

• Model the HR organization’s customer service mindset and reinforces the vision and direction of the long-range plan for the Global Services, HR organization in close collaboration with TR Leaders in Corporate Services.
• Build an extensive external professional network to maintain an appropriate view of the workplace and marketplace.

Approximately 25% of the role would be devoted to the following responsibilities:

• Oversee selection, interview and hiring process for TR team members.
• Drive team engagement and adherence to a global culture identity for Global Services HR and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.

• Create a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services HR in alignment with the Company's Leadership Imperatives.
• Develop staff capability, knowledge, skills and understanding of the region and TR Services by organizing frequent functional/ operational training and knowledge sharing activities for members of the team.
• Develop a strong pipeline of global, diverse leaders within the HR Integration Business Services group and across Global Services.
• Enable a Credo-based & High-Performance Culture within team. Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members

Approximately 15% of the role would be devoted to the following responsibilities:

• Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards.
• Manage and monitor operational data and reports daily; constantly communicating performance with team and actively working to identify and implement interventions to maintain service standards.
• Implement operational practices and reports, including quality audits, standard and ad hoc reports in order to identify issues and take actions to achieve performance goals and targets.
• Implement continuous improvement opportunities to enhance services by reviewing and revising operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Qualifications

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• Bachelor’s degree is required
• A minimum of 10 years of progressive HR and Total Rewards experience (Compensation, Benefits, Retirements / Pensions, Recognition), preferably with design/strategy and execution experience
• A minimum of 7 years of people management experience is required
• Must have strong leadership; must be able to operate as an agile global leader with understanding and appreciation for regional differences

• Must have the ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes
• Proven success in establishing, managing, and empowering a virtual team is required
• Exceptional influence leadership skills, in an indirect, matrix-based, and virtual environment is required
• Experienced in shaping solutions, with strong communication and collaborate partnership skills is required
• Relationship management, coaching and collaboration skills, with leaders at all levels are required

• Must have demonstrated ability to build effective and strong partnership and relationships with key stakeholders
• Must have experience developing strategies in alignment with functional HR strategy to execute and ensure the availability of resources and best quality service
• Must have demonstrated ability to identify and present suggestions for change initiatives
• Experience leading execution of integrated HR solutions is required
• Must have proven track record of driving business results – the ability to identify and capitalize on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions that deliver results are required

• Must be high results oriented and demonstrate ability to motivate team to high levels of performance
• Strong capability in assessing, hiring, developing, and coaching talent; developing a high performing, diverse and sustainable talent pipeline is required
• Strong presentation skills; can speak across various forums and communicate to broad, diverse audience is required
• Must have the ability to provide clear directions quickly and on-demand
• Must have the ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities

• Excellent written and verbal communication abilities; formal presentation and facilitation skills are required
• Must be able to maintain confidential information
• An advanced degree is highly desirable (MBA, Master’s/Ph.D. in HR, Business Administration, Finance, Economics, or related discipline)
• Healthcare or related industry experience is preferred
• CEBS, or similar certification is preferred
• Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology is preferred
• Excellent communication (oral and written) skills are desired
• A global mindset, with the capability to understand and correctly represent the needs of the countries within the region is desired
  

Primary Location
Singapore-Singapore-Singapore-
Organization
Johnson & Johnson Pte. Ltd. (8435)
Job Function
Human Resources
Requisition ID
2206055703W