Job Description

Job Title Regional Operations Lead (Expressions of Interest)

Summary We are looking for qualified Facilities Management Professional to be part of the Facilities Management team for future expansions plans. The successful individual will have an in-depth understanding of the assigned client's goals and objectives and a broad knowledge of all related services including hard and soft facilities services, asset lifecycle management, supply chain and vendor management.

S/he will oversee all aspects of the client engagement program including on-ground operational delivery through to management level oversight and supervision and support of the account and client governance. This role will be accountable for the scope of services under the contract that are delivered in the assigned clients' offices and will collaborate with internal stakeholders to ensure all commercial and contractual commitments, compliance, regulatory requirements and KPI's are met or exceeded.



What you will be doing:

• Identify and manage risks and risk related impacts that impede service and success for the assigned engagements specifically but more generally for the C&W business as a whole
• All contractual deliverables relating to the site operations including performance and reporting
• Financial and commercial endorsement of the budgets and expenditure for all sites
• On-time, on-budget and to-standard delivery of assigned tasks, projects, and programs
• Build and maintain a "trusted expert" status with senior leadership both within and outside of APAC
• Vendor and supply chain management; developing an annual strategy as required to drive efficient and effective service delivery and achieve targeted glide path savings
• People management and training to drive retention and best practice service delivery
• Ensuring processes and procedures are documented, reviewed, and revised according to contractual requirements and best practice delivery
• Development and ongoing management of operational reporting to drive insights and efficiencies including the design of operational and portfolio driven dashboards
• Actively search for areas for improvement and make recommendations and implement where appropriate
• Drive effective and compliant processes along with a regular assurance program to demonstrate accuracy and resolve issues.
• Develop an in-depth knowledge of client goals and objectives
• Establish and maintain positive relations with clients and client representatives, ensuring that all services and needs are being met satisfactorily within the parameters established. Conduct periodic visits, inspections, and surveys to determine client satisfaction
• Actively maintaining and where possible develop further consistently positive client relationship(s) based on effective communications, partnership, and highest possible quality of service to achieve credibility to fulfil and exceed the agreed goals and objectives
• Act as an escalation point where required and provide support/coaching to the Site Operations team to resolve client portfolio/relationship matters
• Cross functional collaboration with other service lines and subject matter expertise (SME) services to ensure consistency of data across platforms and processes

• Bachelor's degree, Master's degree in related field preferred
• Minimum 8+ years' experience in leading, developing, and coaching medium to large teams remotely located in covers Singapore, China, Korea, India and Japan
• Broad commercial real estate, service provider operations and financial background with 8+ years of relevant experience in Facilities Management as a service provider
• Experience in Facilities Management including strategic and operational asset management
• Experience in continuous improvement frameworks such as Six Sigma or Lean
• Proven leadership ability, administrative ability, technical background, and project responsibility experience required
• Excellent technical, interpersonal, and analytical skills
• Excellent written and oral communications skills
• Strong computer and systems knowledge
• Excellent communication and interpersonal skills
• Strong clients focus and customer experience mindset essential
• Strong experience in stakeholder/contractor management
• Exceptional client relations, client management, and consultation skills required, including negotiating win-win outcomes