Job Description

Why apply to Circles.Life? Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019. Mission As our Operations Manager you are an exceptional member of the team who will support and manage the launch of a new country on behalf of a client. As a key member of our team, your responsibilities include but not limited to: Launch Phase

• Building teams and substreams within Operations in a new country, from the ground up
• Establish internal policies aligned with market-specific external policies, standards, processes and processes
• Optimize contract, performance, relationship and risk management processes
• Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management.
• Ensure close alignment and coordination of local team with organizational goals and targets
• Ensuring contracts are executed after appropriate due diligence; are performed with regular and appropriate ongoing monitoring and that all activities during the vendor lifecycle are managed accurately, consistently and professionally.

Post Launch

• Work closely with the in-country team to manage the operational team
• Regularly track KPIs to ensure standards are being met and aligned with the company OKRs. If KPIs are not within expectation, work with relevant stakeholders internally and externally to improve performance.
• Identify opportunities for process improvement and work with relevant business teams to implement and ideate
• Foster a good working relationship with the leaders of the organization and promote cooperation and commitment within a team to achieve goals (company OKRs) and deliverables

What's on offer? Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect:

• Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia!)
• Once in a lifetime chance to help shape a brand from the ground up
• Autonomy in the role and in managing your own portfolio
• Exposure to the fast-paced world of high-tech start-ups
• Attractive experience and compensation
• Working with passionate, smart and driven colleagues in a vibrant environment

Requirements and qualifications:

• 5+ years solid management experience in Operations and 3PL/ Logistics/ Delivery and Warehousing management with focus on top industries (telco, tech, e-commerce)
• Has a good understanding of start-up culture
• Agile and competent in adapting to changes quickly
• Has an excellent understanding of vendor, performance, and customer service KPIs
• Has excellent decision-making and negotiation skills, able to provide reasonable justifications on what needs to be done.
• Has excellent planning, strategy, and execution skills needed to manage projects and daily operations.
• Has prior end to end experience on setting up teams.
• Highly adept on process improvement methodologies.
• Excellent communication and interpersonal skills with the ability to work with all levels.
• Excellent communication and presentation skills both verbal and written with ability to effectively communicate and partner with multiple levels of the organization
• Ability to speak/ read/ write in Urdu preferred, but not required

Interested to know more about us?

• LinkedIn | Facebook | Instagram | Twitter

• "Telco start-up Circles.Life snags funding from Warburg Pincus"

• "A deep-dive into how Circles.Life can become Singapore's unicorn"

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role. We regret to inform you that only shortlisted candidates will be contacted for interviews.