Job Description

We are partnering with our client, a global leader in the field of Luxury Goods, to hire an SEAO Training Manager to support their growth.MAIN MISSIONReporting into the Managing Director \xe2\x80\x93 South East Asia & Oceania, the Training Manager\xe2\x80\x99s main missions are to:

• Define and implement local yearly training roadmap aligned with strategic objectives

• Deliver the Company product and service trainings in-class/in-store or through individual coaching

• Develop technical and soft skills of the team to be successful in delivering service excellence

• Grow a strong team culture in line with the Company DNA

• Monitor the efficiency of these actions

KEY RESPONSIBILITIESDesign Regional training roadmap

• Defining yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development

• Align Regional Training Strategy with Global Training Strategy

• Be a strong business partner & key contributor on regional projects, including local retail initiatives

• Propose and select external consultants / internal subject matter experts to conduct specific trainings when necessary

• Serve as a strong and resourceful leader, able to craft creative solutions with changing business needs

• Promote regional learning and drive best practices sharing

Implement Training & Field Coaching sessions

• Localize, rollout and facilitate global training modules directly and indirectly to target audiences, consistent with the Company\'s DNA and values

• Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding:

• Brand knowledge & luxury culture

• Clienteling / selling soft skills (emotional intelligence and managing client expectations)

• Key profiles empowerment / retail management upskilling

• Plan and execute Company\'s onboarding programs for new joiners, in line with Headquarters\xe2\x80\x99 guidelines

• Conduct sales coaching for Boutique Managers, Supervisors and Retail teams

• Engage with Boutique teams to create affinity and drive engagement with the Company

Lead Retail Operations Excellence

• Strives for operational excellence within all boutiques proactively working with the Boutique Managements to improve their professionalism and guarantee efficient implementation and use of all policies / procedures in all boutiques

• Review boutique operations KPIs regularly with the Management for training / coaching needs: drive day to day business culture in the stores by leveraging retail excellence & performance tools; Mystery Shopping (MS), KPIS dashboard

Measure Trainings / Coaching Impact, Follow-up and Track Progress

• Identify & follow-up on training performance indicators (quantitative and qualitative, short term & long-term), with specific focus on service excellence across the markets

• Proactively adjust and enhance actions and programs as needed

• Establish a strong partnership with Retail Managers and Boutique Managers to ensure training impact ongoing assessment

• Define & follow up on team training path: monitor achievements to individualize development action plans and maintain detailed reporting of all trainings

• Manage annual training budgets, with monthly follow-up

REQUIREMENTSProfile & Competencies

• Strong business acumen with field coaching experience in luxury retail industry - Watch and/or jewelry background

• Minimum 8 years of experience in learning & development program delivery

• Proven retail sales experience is an advantage

• Strong delivery skills for sales, product, people management programs

• Knowledge of and ease with digital learning (platforms usage fluency, engagement expertise)

• Fluent in English and proficiency in Mandarin will be advantageous due to several training resources suited for Chinese clients

• Well versed in MS Office / Presentation Tools and Skills

• Passion for people development

• Strong team player

• Proactive, Persuasive, and solution-oriented mindset

• Excellent communication and presentation skills

• Good planning & organization skills

• Effective time management

• Willing to travel (minimum 50% of time)

Timeo-Performance