Job Description

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and more than 340+ industry awards

What is your mission?

• Support data analysis requirements
• Build and report on Key Performance Indicators and continuously come up with smart ways to present these in audience-suitable format and form
• Monitor account operations performance and make real-time callouts and risk assessments to Operations, Operations Support, Clients, and/or other relevant stakeholders
• Run reports, analyze reports, and make recommendations to potentially improve actions plans thereby meeting targets
• Facilitate real-time discussions with Operations, Operations Support, Clients, and/or other relevant stakeholders on observed performance trends and recommendations
• Collaborate with Operations and/or Operations Support to utilize learning levers to share and develop knowledge
• Complete root-cause analysis to determine causal factors for such performance output
• Identify techniques and workflows and find opportunities to continuously improve internal and external processes
• Any additional responsibilities as business needs dictate
• Maintain high engagement amongst self and the team
• Perform all responsibilities whether operating either out of TDCX's facilities or from home
• Live and breathe the client organization and TDCX's core values and beliefs

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts
• Proven experience in overseeing the design, development, and implementation of contact centre operation.
• Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time.
• Flexible and adaptable to various business models and projects.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.Job Types: Full-time, PermanentBenefits:

• Additional leave
• Company car
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Employee stock ownership plan
• Flexible schedule
• Flextime
• Free parking
• Fuel discount
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid toll fees
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided
• Work from home

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Tips
• Yearly bonus

COVID-19 considerations:
Temporary Work from homeApplication Question(s):

• Are you currently residing in Cebu City?

Experience:

• BPO Industry: 2 years (Preferred)
• Business Analytics/ Reports Analyst: 2 years (Preferred)