Job Description

• The Reservation Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty.

• All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality.

• You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Department of the Hotel.

• Reporting directly to the Reservation Supervisor, the Reservation Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.

• On a broader scale, Reservation Agent must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations.

• The Reservation Agent must work at all times in maximizing the hotel’s occupancy potential, whilst protecting the Hotel's business mix.

• The Reservation Agent must at all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.

• To provide efficient and courteous telephone service to guests and callers to create a favorable public image as part of service the hotel has to offer.

• To be discreet. All conversation overheard must be treated strictly confidential and never divulge guest room numbers over telephone.