Job Description

ROLE SUMMARY Reporting to the Area Manager, you are responsible for the business performance of the restaurant as well as the efficient running and daily operations of the restaurant, in accordance t ROLE SUMMARY Reporting to the Area Manager, you are responsible for the business performance of the restaurant as well as the efficient running and daily operations of the restaurant, in accordance to the company's standards. You are to ensure an efficient and profitable operations while maintaining the brand reputation and is responsible for the business performance of the restaurant, as well as maintaining standards of food, service and safety. KEY RESPONSIBILITIES Sales management - Lead the team in building sales and maximise profitability by effective cost control to meet desired business results. - Analyse and evaluate sales trend and trading area. - Guide service crew to use various selling techniques to recommend and suggest additional purchases and upsell to customers. Operations - Operationally equipped to manage all service sections within the restaurant and its related functions. - Lead in the efficient running and daily operations of the restaurant, in accordance to the company's standards. - Ensure smooth implementation and execution of A&P programs and new products. - Evaluate and improve on operations and procedures. - Manage food cost, food wastage, inventory control. - Manage and maintain hygiene regulations and upkeep restaurant cleanliness. Staff management - Lead in staff recruitment and people development through training and staff retention. - Lead and motivate staff in achieving sales targets and customer satisfaction. - Lead and train staff in delivering excellent customer service quality and standards. - Responsible for staff performance and discipline monitor staff performance and conduct performance evaluation. Service - Ensure good customer service standard To provide customer satisfaction and maintain effective communication with customers. - Attend to customers on food and beverages queries and complaints resolving issues when required. - Manage and handle customer feedback and complaints in an appropriate and timely manner, aligned with company's standards.