Job Description

- Ensure the smooth and efficient, operations of the Food & Beverage Division (TASTE restaurant, Le Bar & Banquet) in accordance with the established guidelines in the Department Operations Manual.

- This job will involve planning, organizing, dealing and controlling the resources of the Food & Beverage Division and to achieve objectives the performances service and quality standard of the department and the Hotel.

- Create loyal and trustworthy employees who take pride in their work, providing the highest possible level of service.

- Lead and support all Guest Experience initiatives within the property.

- Ensure that the team is well trained, conduct themselves professionally and where appropriate have a development plan or career path.

-Ensure the team has a Sales culture, driving ALL & Accor Plus recruiting culture. Upselling and other business practices to optimize the performance of the dept.

- Evaluate operations and procedures and suggest improvements to the General Manager with supporting Policy & Procedure + training tools.

- Effective and efficient implementation of the Food & Beverage Business Plan and accompanying marketing strategies on ideas, contents and promotions.

- Assign responsibilities to subordinates effectively.

- Assist subordinates during busy periods in service.

- Check the work performances and turnout of subordinates.

- Demonstrate thorough knowledge on products, menus, beverages and equipment.

- Liaise with Kitchen on daily operations, events and promotions.

- Hold daily briefing and monthly departmental meetings.

- Demonstrate understanding of and adherence to the Hotel\xe2\x80\x99s policy on Fire, Hygiene, Health and Safety.

- Prepare fortnightly or monthly rosters and ensure it is communicated to the team following Ministry of Manpower recruitments.

- Submit all rosters, sick leave and annual leave to the Management for processing monthly in a timely manner. E.g. over time, incentives etc. by 15th of the month. Ensure \xe2\x80\x9cTimesoft\xe2\x80\x9d application is current at all times; like the entry of leave (sick or annual etc.) is entered correctly and timely.

- Enforce all pre-check and check control procedures according to the brand standards.

- Ensure that no use of single plastics are used and other items, following the brand standards.

- Monitor the quality and quantity of all food and beverage items served.

- Regularly inspect equipment and ensure that they are in good working order.

- Enforce courtesy and efficiency to the team with a Heartist culture at the forefront of all interactions.

Accor