Job Description

General Management

• Overseeing operations - guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
• Developing and executing plans to achieve daily and monthly targets
• Manage staff, overseeing work schedules and assigning specific duties
• Create and improve standard operating procedures for service and product preparation
• Oversee venue equipment and facilities management / maintenance
• Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc
• Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Human Resource & Financial Management

• Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
• Conceptualizing staff development plans according to the needs of the business
• Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
• Setting direction and expectations for the team to achieve team goals
• Implementing training strategies for the venue
• Monitors and liaises with HR/L&OD on all venue onsite training activities
• Fully understanding, and ensuring procedural compliance with the Company\'s policies

The ideal candidate should have/be:

• At least 8 - 10 years of senior operations leadership experience in the hospitality industry
• Strong knowledge in wine, and exposure/experience in natural wine will be advantageous
• An effective and energetic people leader with experience
• Expertise in service excellence, seasonal business operations and diverse / high-end social and recreational programs
• Well-developed skill set and demonstrated professional track record in the areas of - operations management - budgeting, financial analysis and cost-based management - strategic planning - internal & external customer relationship management - talent management - program and project management - leading monthly reports & meetings
• Related field of study such as Hospitality, F&B Management, would be advantageous

267 Beach Rd, Singapore, Singapore, 199545

The Lo & Behold Group